Location: East London
Industry: Bespoke Luxury Clothing
Are you a client-focused Account Manager with a flair for luxury service and a passion for fashion?
Join a fast-growingbespoke clothing companycreating premium, custom outfits for the worlds most discerning clientele in theluxury lifestylesector.
What Youll Be Doing
Client Relationship Management & VIP Account Handling
* Act as Account Manager for high-profile and VIP clients, delivering an elevated level of service.
* Handle bespoke requests with confidentiality, speed, and discretion.
* Provide proactive solutions and real-time updates, ensuring expectations are exceeded.
* Deliver a white-glove experience with timely, consultative service tailored to each clients needs.
* Maintain strong client retention by building relationships and anticipating needs.
Sales Administration & Reporting
* Prepare accurate, thoughtful quotes reflecting previous orders and bespoke requirements.
* Identify upselling opportunities by introducing new products, seasonal lines, or updated designs.
* Track and report revenue against targets, and implement strategies to close any gaps.
* Produce regular reports on team activity and revenue performance.
* Contribute to department strategy, new processes, and IT system enhancements.
Project Coordination & Communication
* Ensure seamless communication with clients via email and phone
* Coordinate with internal teams to track order progress and manage logistics.
* Update CRM systems and maintain accurate client records to ensure continuity and clarity.
Team Leadership
* Mentor and support Account Executives, offering training and guidance on best practices.
* Monitor team workflow and performance, ensuring the highest service standards are met.
* Collaborate with the CEO and COO on refining processes and enhancing team efficiency.
* Play a key role in onboarding and developing new team members.
About You
* Experience as an Account Manager, ideally in luxury fashion brand or working with HNWI's
* Exceptional people manager and enjoy training and developing others.
* Proactive, well-organised and capable of managing multiple projects under pressure.
* Tech-savvy, with experience using CRMs and Google Workspace.
* Willingness to travel for meetings and international events when required.
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