Social network you want to login/join with:
Operations Manager – Mortgage Collections, London
Location: London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
37c33ab9899d
Job Views:
4
Posted:
14.07.2025
Expiry Date:
28.08.2025
Job Description:
Job Description
This is a remote position.
Job Title: Operations Manager – Mortgage Collections
Location: United Kingdom, Remote
Contract Length: Till the end of 2025, extension into 2026
Competitive Day rate via Rockford Payroll
Role Overview:
Deloitte Operations are seeking a strategic, hands-on Operations Manager to lead the development and ongoing management of our clients' Mortgage Collections and Forbearance function. This individual will be instrumental in building operational frameworks, scaling the team, and ensuring compliance with all regulatory requirements. The ideal candidate will bring deep mortgage servicing expertise, a strong command of collections and hardship processes, and a proactive, solution-oriented approach to customer support.
Key Responsibilities:
* Design and implement end-to-end collections and forbearance operations, including workflows, policies, and quality assurance measures.
* Recruit, train, and manage a high-performing team of agents.
* Build scalable systems and processes that balance risk mitigation with customer empathy.
* Oversee day-to-day mortgage collections activities.
* Act as escalation point for complex customer scenarios.
* Collaborate with stakeholders, tech, and multiple teams.
#LI-Remote
Requirements:
Experience in mortgage collections.
#J-18808-Ljbffr