IT Infrastructure & Business Systems Specialist (Hands-on): Manchester, United Kingdom Ready to push your potential to the next level? At Fedrigoni, we have a strong ambition to amaze the world by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our Industry can do. Were empowered to make that happen. Taking responsibility. Taking ownership. Taking risks. Yes, the journey can be challenging, yet we are supported and empowered to perform. We are trusted to be accountable and responsible for our decisions. Everyone gets to push their potential to the full. Discover extraordinary* every day. Mission and key priorities of the role We are looking for an IT Infrastructure & Business Systems Specialist with a hands-on profile, who actively participates in daily operations, direct incident resolution, and the technical execution of infrastructure and support tasks. The position combines a solid background in IT infrastructure and Helpdesk with functional knowledge of most critical applications (ERP, MES), acting as a link between technical operations and business needs. This role is not intended for profiles focused exclusively on coordination or management, but rather on direct, day-to-day technical execution. The role designed for you Infrastructure Management (Hands-on) Direct and operational management of the local IT infrastructure: - Physical and virtual servers - PCs, mobile devices, printers, etc. - VMware environments - Backup software (Veeam) - Network equipment (switches, Wi-Fi and firewalls) Execution of technical tasks related to maintenance, configuration, troubleshooting, and improvements. System monitoring and direct intervention in case of incidents. Active participation in preventive and corrective maintenance activities. IT Support / Helpdesk (Operational and complementary) Hands-on Level 1 and Level 2 support for end users. Direct resolution of incidents related to workstations, systems, and networks. Escalation to vendors when required, while maintaining ticket ownership. Documentation of solutions and procedures. Basic functional support and operational maintenance for the most critical applications (ERP, MES) User support, minor adjustments, and initial troubleshooting. Coordination with external vendors for these tools. Project Coordination Coordination of local IT projects, with active involvement in technical execution. Tracking tasks, deadlines, and dependencies. Technical support during implementations, migrations, and improvements. Vendor Management Coordination of external IT vendors Monitoring SLAs, incidents, and service quality. Technical validation of work performed by third parties. Technical Requirements Mandatory Clearly hands-on profile. Practical experience in: - IT infrastructure - PCs, mobile devices, printers, etc. - VMware virtualization - Backup software (Veeam) - Networks (switches and firewalls) Experience in IT support / Helpdesk (Level 1 and Level 2). Ability to execute technical tasks, not just coordinate them. Experience working with external vendors. Availability for on-site work and occasional travel. Nice to have (competitive advantage) Good knowledge of business-critical applications (ERP, MES) Experience in industrial or multi-site environments. Basic knowledge of IT project management. Experience in hybrid environments (on-prem / remote). Skills and Competencies Practical, problem-solving mindset. Strong service and user orientation. Ability to organize and prioritize tasks. Autonomy and strong sense of responsibility. Clear communication with users and vendors. Proactive attitude and strong ownership of systems. Why you cant miss this opportunity You will be able to actively contribute to the ambitious goals that Fedrigoni is achieving in becoming the global industry leader. Being part of Fedrigoni Group means working on your own skills, being exposed to different experiences, and having opportunities to demonstrate and develop our own value.