Desktop Support Technician (ITIL or CompTIA certs) - MUST DRIVE
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This range is provided by Nichols Digital Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
On-site 5 days a week - MUST drive and own a car - ITIL Foundation OR CompTIA certs
Desktop Support Technician, Helpdesk, 1st & 2nd line, Microsoft/Windows, Hardware & Software, AD, ITIL Foundation or CompTIA, Drive and own a vehicle, Onsite 5 days a week.
A financial services firm is seeking a reliable and skilled 2nd line IT Support Engineer. They require an ITIL foundation or CompTIA cert.
This mid-level role ensures the smooth operation of their desktop environment and IT systems.
You will provide timely support and maintenance for desktop software and hardware within the organization, troubleshooting hardware issues, installing and configuring software applications, and ensuring user workstations operate efficiently and securely.
Key responsibilities include resolving user-reported issues, managing hardware inventories, assisting with software updates, and maintaining endpoint security compliance.
Key Responsibilities:
* Provide 1st/2nd line support for hardware, software, and desktop issues (Windows environment)
* Administer and troubleshoot Active Directory
* Set up and maintain desktops, laptops, printers, and mobile devices
* Install, configure, and support business applications
* Log and manage incidents, escalating when necessary
* Support users across on-site and remote environments
* Assist with Intune management (desirable)
Requirements:
* 2+ years’ experience in an IT support/helpdesk role
* Solid desktop support knowledge (hardware/software)
* Experience with Active Directory
* ITIL Foundation or CompTIA A+/N+ certifications
* Strong communication and troubleshooting skills
* Full UK driving licence and access to own vehicle
* Experience with Microsoft Intune is a plus
Desktop Support Technician, Helpdesk, 1st & 2nd line, Microsoft/Windows, Hardware & Software, AD, ITIL Foundation or CompTIA, Drive and own a vehicle, Onsite 5 days a week.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Technology, Information and Internet
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