Job responsibilities Word processing of all forms of correspondence, reports and summaries that are required by the team. To use effective telephone techniques to healthcare professionals, patients and other agencies in a quick and efficient manner. Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy. To register referrals, maintain administration resulting from clinics, including appointment bookings and cancellations