An exciting opportunity has become available for an experienced Customer Service Advisor to work for a trailblazing installations company based in LS15. Job purpose: To assist and support the Customer Service team with any administrative duties including answering any telephone, email or live chat queries in a professional, timely manner, ensuring an excellent customer service throughout their journey. Key Responsibilities: * Answer any customer enquiries via telephone, email, or Intercom (Live chat) in line with business policies and processes. * Help resolve issues and troubleshoot technical problems, where necessary escalate to a technical expert. * Provide customers with accurate information about products and services ensuring a good customer outcome. * Ensure processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service. * Update the admin platform regularly to ensure all information is being recorded correctly for each job. * Handle and manage through to a satisfactory resolution any emails from the Service and Repair inboxes. * Ensure that all customers receive accurate and timely support that is relevant to their circumstances. * Update all inhouse systems and excel documentation as and when required. * Adhere to all relevant legislation, manufacturing regulations and company policies and procedures. * Prov...