Company Description
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
We are on an exciting journey of growth and it’s the ideal time to join us.
As a valued team member, you'll receive the following benefits:
1. Hourly pay rate of £
2. Tips: Receive a share of uncapped tips
3. Premium Pay Night Allowance: An additional £1 per hour after midnight
4. Paid breaks
5. Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
6. Nest Pension Scheme: We contribute 3% to your pension.
7. Life Insurance: Coverage provided for peace of mind
8. Long Service Awards: Celebrate your career milestones with us
9. Online learning: Access supplementary online courses to enhance your skills
10. Uniform: We provide a free team uniform
11. Retail Discount Scheme: Enjoy discounts and offers at selected retailers
12. Employee Assistance Programme: Access to support and resources whenever you need them
13. Food and Soft Drinks Discounts
Job Description
Do you have experience in casinos, slot machines, or electronic gaming? Are you analytical with a sharp commercial mindset? If yes – this could be your next big move.
We are looking for a confident and enthusiastic Electronic Gaming Supervisor to take ownership of the electronic gaming experience and drive performance across our slots and e-tables.
In this role, you’ll lead and develop a high-performing team, ensuring brand standards are met while delivering exceptional customer service. You’ll be responsible for growing revenue, managing KPIs, and optimising the performance of our electronic gaming machines by proactively driving stakes, controlling margins, and maximising profitability.
You’ll work closely with the Casino Manager and our central electronic support team to ensure our slots and e-table games are fully optimised for success in your club. If you’re ready to take charge and elevate the gaming experience, we want to hear from you.
Qualifications
Casino or Gaming Experience: Proven background in casinos, particularly with slot machines or electronic gaming tables, is highly desirable. Candidates with experience in operational hospitality may also be considered
Leadership Skills: Demonstrated ability to lead, support, and develop a team in a fast-paced gaming environment. Supervisors are expected to motivate staff and maintain high performance standards
Customer Service Excellence: Strong customer-facing skills are essential. You should be confident, approachable, and able to create a welcoming and engaging atmosphere on the gaming floor
Commercial Awareness: A sharp, analytical mindset with the ability to interpret KPIs, manage margins, and drive revenue growth across electronic gaming products
Regulatory Compliance: A solid understanding of UK Gambling Commission regulations & a Personal Functional Licence (PFL) holder.
Additional Information
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.
Experience needed.
Free parking.
Opportunity for development.