Your main duties are as follows:
* Draw up client bookings for tables and ensure that tables are set before clients' arrival
* Manage the front desk by receiving incoming calls, greeting and attending to customers
* Inform guests about the availability of tables and direct them to the tables
* Keep records of guests who visit the restaurant
* Assist customers with answers to queries, and proffer solutions to issues within your capacity
* Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner
* Ensure that clients make payment for services before they exit the restaurant
* Keep clear records of payments received and make detailed notes of balance payments
* Communicate with other staff, such as dinners, informing them of clients' bookings, needs and complaints.
* Management of e-reservations across all platforms in the company
* Adhere to hygiene and safety standards
* Adhere to company’s standard operating procedures
* Any other appropriate duties and responsibilities as assigned
Working Hours: 6 days work week, including weekend & PH.
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