Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience with our financial services. Your ability to analyse customer needs and communicate effectively will be essential in fostering long-term relationships.
Duties
* Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
* Analyse customer issues and provide appropriate solutions or escalate when necessary.
* Maintain accurate records of customer interactions in Salesforce.
* Collaborate with other departments to resolve complex issues and improve service delivery.
* Provide information about our financial services and assist customers with their needs.
* Follow up on customer feedback to ensure satisfaction and retention.
* Participate in training sessions to enhance product knowledge and customer service skills.
Skills
* Strong analytical skills with the ability to assess situations and provide effective solutions.
* Excellent communication skills, both verbal and written, with a focus on clarity and professionalism.
* Familiarity with Salesforce or similar CRM systems is advantageous.
* A background in financial services is preferred but not essential.
* Ability to work well under pressure while maintaining attention to detail.
* Strong organisational skills with the capability to manage multiple tasks simultaneously.
Join us in delivering outstanding service and making a difference in our customers' lives
Job Type: Part-time
Pay: £28,000.00 per year
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
Experience:
* Customer service: 2 years (required)
Work Location: In person