Overview
Islamic Relief UK (IRUK) is recruiting for the position of 'Supporter Relations Assistant' to be based from its Waterloo Office, London. This fixed-term contract is for 6 months. The organisation operates a hybrid working model.
Responsibilities
* Manage IRUK's switchboard and phone enquiry system and administer the entry of data on the fundraising database.
* Process donations, update supporter details, and maintain supporter records to ensure information held is accurate, appropriate and up to date.
* Undertake the appropriate level of training and ensure understanding and compliance with the organisation's safeguarding policies.
Requirements / Qualifications
* Demonstrable experience in a similar role
* Experience of using databases
* Excellent customer service experience
* Experience of working with sensitive information
* Experience of and passion for delivering excellent supporter care
* Good levels of computer skills with experience of working with databases and competent in Microsoft Office applications such as Word and Excel
* Fast and accurate data entry skills
* Good standard of numeracy
* Proven administrative skills
* Excellent communication skills by phone, email, and post
* Experience of delivering timely and accurate responses
* Experience of multi-tasking and effectively prioritising workload; methodical with attention to detail
* Must be a team player as well as able to work on own initiative
* Strong empathy for the aims and work of Islamic Relief
* Knowledge of Data Protection Act/GDPR
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