Role Title: Front of House Events Administrator
Division: Wealth Management Client Care
Location: Birmingham
Contract: Permanent
Working Pattern: Monday to Friday 9am – 5pm
About the Role
To support the delivery of consistent and high-quality Front of House services, which includes the provision of face-to-face client visits, switchboard services, colleague queries, and coordination of room bookings for the Birmingham office and other offices across the Group as per business requirements.
What you will be responsible for
* The face and voice of the company, providing service excellence to all clients and visitors
* Deliver a professional, efficient switchboard service
* Meet and greet guests on arrival as per our Standard Operating Procedure (when launched)
* Liaise with clients and colleagues to create a seamless service
* Administer room bookings for the office, including meeting room preparation and maintenance for internal and external meetings (e.g. arranging desks/seating and coordinating technology requirements for meetings)
* Provide catering for colleagues and clients as per requests, ensuring standards are met and relevant stocks are maintained and machinery is functioning and clean on a daily basis (e.g. maintaining coffee machine and availability of required stock)
* Assist with cleardowns and general presentation support for all office areas (i.e. client areas and staff/storage areas)
* Ensure cleanliness standards are met in the client kitchen and stock is replenished
* Support in processing and preparation for collection and sending of post as required
* Maintain office supplies across office (i.e. stationary, print supplies); check stock/availability each week
* Prepare and collate marketing collateral for Birmingham office
* Bank cheques received in-office and send daily confirmation to Finance Team
* Provide stock reconciliations team with daily safe custody report
* Arrange purchase orders and invoices, sending to Accounts Payable for action
* Act as primary point of contact for The Colmore Building, including liaising with building management and associated contractors/vendors
About you
* Support on ad-hoc projects as required by the Group for your site
* Any other duties as required
Measures of Success
* Service excellence provided to all guests arriving at reception
* Adapting to last-minute changes, communicating with the team
* Time management, ensuring all scheduled meetings are fully pre-prepared before the clients arrival
* Achieving objectives agreed with Line Manager
Our offer to you
We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong.
We offer a comprehensive remuneration package, which we review regularly, and benefits include:
* A company pension - 9% non-contributory or 10% if you contribute 5%
* Private medical insurance – Individual on joining, family after 1 year’s service
* Life assurance - 8 x salary
* Company share scheme
* Discretionary bonus
* Flexible holidays – purchase up to 5 additional days
* Green Car Scheme
* Family friendly policies – enhanced family leave for parents & carers
* Study support – study days and funding for courses and qualifications
* Season travel ticket loans
* Other voluntary benefits you can choose to suit you
EEO Statement
We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values. We’re a Disability Confident Employer (level 2) under the UK Government scheme. If you require adjustments to apply for a role at Rathbones, please contact us via recruit@rathbones.com to let us know what adjustments you may need.
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