Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.
Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
We are looking for a full-time Service Manager to join our team.
The Service Manager will lead and manage the Healthwatch Coventry service in accordance with its statutory duties, service specification and performance requirements. Healthwatch Coventry will ensure that the voices of local communities are heard and acted upon by health and social care decision makers.
You will be responsible for day-to-day operations, staff management and development, collaboration with stakeholders, quality assurance, accountability, and performance requirements.
We are looking for someone who:
* Has excellent communication skills
* Can manage own time effectively with a keen eye for detail
* Can complete tasks to the highest quality
* Can monitor and maintain own standards ensuring work is accurate
* Is in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary
Full training and support will be given to the successful candidate to enable them to carry out their role
Responsibilities / Key Tasks:
* Provide strategic leadership and management to ensure the delivery of Healthwatch Coventry’s statutory functions
* Develop and maintain relationships with key stakeholders, including local authorities, NHS organisations, and community groups
* Oversee the collection and analysis of public feedback on health and social care services
* Propose and implement service delivery improvements based on feedback
* Undertake other such duties as may be required to ensure the effective delivery and development of the service
What we offer in return:
* 28 days entitlement plus bank holidays pro-rata
* Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
* Opportunities for further training and continuous professional development
* Internal progression opportunities
* Supportive environment
* Remote/flexible working opportunities, subject to management approval
* Paid DBS application, where applicable
* 5% pension contributions
* 3 month’s full contractual pay for maternity, upon meeting qualifying criteria
We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and Telus Health Employee Assistance Programme for all staff and volunteers.
The essentials
* Salary: £31,122 - 33,800 per annum
* Hours: 37.5 hours per week (Monday to Friday)
* Location: Hybrid (remote and locations across Coventry)
* Contract: fixed term, end date: 30th June 2028 with potential to extend for a further 2 years
Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process
To apply - applications only via our website (search for Citizens Advice Mid Mercia Vacancies)
Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 15 working days, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.
We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers