Introducing an exciting opportunity to join Frankham Group as a Receptionist and Group Support.
Job Summary
The Receptionist is the first person a client or customer sees or talks to when arriving at or calling a place of business. A Receptionist must be pleasant, have good listening skills and be able to provide the correct information when asked. They also must be able to route calls to the correct person, enter or check a client in for an appointment and give direction when necessary.
The ideal candidate will be greeting visitors and delivering exceptional customer service assistance. This entails answering calls and fielding them, accordingly, addressing visitor questions and needs, and providing an overall welcoming environment.
Responsibilities
Some of the duties and responsibilities of the Receptionist & Group Support include:
• Maintaining security for the building by providing passes to visitors
• Notifying appropriate people that a visitor has arrived to see them.
• Keeping track of the people arriving for appointments and when they leave the building.
• Answering phone calls and responding appropriately to the caller’s needs.
• Weekly fire alarm checks.
• Producing ID Cards for staff.
• Booking of hotels.
• Ordering of JCT Contracts.
• Ordering of stationery.
• Ordering of branded clothing.
• Company train travel.
General Responsibilities:
• Always keep reception tidy.
• Ensure incoming tender documentation is date stamped, initialled and time received then place in Steve Frankham’s/Richard Chitty’s office. UN-OPENED.
• Make drinks for visitors (if requested).
• Booking meeting rooms for tenants of the building.
• Provide administrative assistance (if requested).
• Assist with facilities management in the absence of the Facilities Manager.
About You
* Previous reception/switchboard experience would be a distinct advantage.
* Sound keyboard skills with a good standard of accuracy and speed. Knowledge of using email and Outlook.
* No specific qualifications are required; however, the post-holder must possess basic numeracy, be literate and have a standard of English sufficient to consult effectively with colleagues and external contacts.
* Good team-working skills and a flexible approach to work.
* An instinct for good public relations and a sense of personal commitment to the maintenance of a pleasant and welcoming, but efficient and professional, reception environment.
* A high standard of personal presentation.
* A good telephone manner and punctuality are essential.
Benefits & Initiatives
Frankham offer excellent benefits and initiatives, including:
* Incentive Scheme.
* Health Insurance – cash plan.
* Long service award.
* Frankham Friday.
* Life assurance.
* Annual leave inc. sell, buy & carry-over.
* Annual season ticket loan.
* Generous maternity & paternity pay.
* Employee introduction awards.
About Frankham Group
Frankham is a top 50 multi-disciplinary consultancy with over 40 years of experience, providing a full range of design and consultancy services to the built environment.
At Frankham we have a dedicated and knowledgeable team of industry experts, all with diverse abilities, striving to provide high quality solutions to all our clients. The company strives to improve the surroundings in which we all live and work.
Our belief is simple – use intelligent ideas to create human benefits. From environmentally sustainable buildings to individual commissions, our projects have one thing in common, they improve peoples’ lives.
You will be stepping into a dynamic, and meritocratic environment, where your voice and input will be heard. We have an ‘open door policy’, allowing easy access to the senior minds in the business. We are a business committed to providing people with opportunities to achieve their career goals.
Our vision is to become the leading privately owned consultancy in the South of England, differentiating ourselves from the large corporates, being a best place to work and a leader in the market in each of our disciplines.
How to Apply
If you believe you meet the above requirements and are keen to join a company with genuine opportunities for career progression, please apply via the “Apply Now” button at the top of the page.
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