Overview
GBR Customer Experience Advisor | Retail & Business Banking | S1 | Cardiff Cluster role at Santander UK. We are recruiting Customer Service colleagues, working a minimum of 260 hours per annum with a starting salary of £26,180 pro-rata. This is made up of a base salary of £24,000 pro-rata along with an additional £500 flexible benefit and up to a £1,680 discretionary performance related.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
What you’ll do
* Acting as the first point of contact for customers in branch or over the phone
* Assisting with day-to-day transactions, queries and servicing
* Answering customer calls into our contact centre
* Building relationships and finding solutions
* Developing your knowledge of services and products to help our customers
* Identifying new ways to improve the customer experience
What you’ll bring
* Proven ability to deliver outstanding customer service either from a face to face or a telephony background
* The ability to communicate effectively with customers to truly understand their needs
* You will require the right to work in the UK
Desirable qualities
* A real desire to go above-and-beyond for customers
* Effective teamwork with a flexible, can-do approach
* Openness to a broad range of activities even if outside standard expectations
* Ability to grow, adapt and change accommodating business needs and priorities
What else you need to know
* This is an on-call role working a minimum of 260 hours per annum
* This is a rolling contract, working Monday to Saturday across the hours of 8:00am – 6:00pm
* The role is based in Cardiff Queen Street Branch
Inclusion and benefits
* We’re committed to creating a thriving workplace where all colleagues feel they belong and are supported to succeed
* Salary and benefits are prorated for part-time roles to reflect working hours
* Starting salary of £24,000 pro-rata plus a £500 annual cash allowance to spend on benefits
* 25 days’ holiday plus bank holidays, increasing after 5 years’ service
* Eligible for a discretionary performance-related annual bonus
* Healthcare benefits at discounted rates
* Free access to digital health services, wellbeing apps and online classes
* 8% pension contributions from Santander (with higher employer contribution if you contribute)
* Life and income protection insurance and other discounted cover options
* Charitable giving and community partnerships
* Share plans and access to a staff discount platform
* Access to Santander UK employee product offers
Right to work in the UK
Every individual must have the right to work in the UK to commence employment with Santander. If you require a working visa/permit this will not influence our decision, but Santander will withdraw any conditional offer if you do not have the right to work or if visa/permit applications are unsuccessful.
What to do next
If this sounds like a role you’re interested in, please apply. If we can support your recruitment process in any way, please contact resourcing@santander.co.uk.
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