Guest Experience Supervisor – Residence Inn Aberdeen
Are you a hospitality professional who leads by example and takes genuine pride in the guest experience? We're looking for a motivated and people-focused Guest Experience Expert Supervisor to support our front office team and help set the standard for exceptional service at Residence Inn Aberdeen.
Our hotel is conveniently placed in the Aberdeen city centre, Residence Inn Aberdeen is an apartment-style hotel and a dog-friendly hotel for the modern traveller.
This is a brilliant opportunity for someone ready to take the next step in their hospitality career, combining hands-on guest service with real leadership responsibility.
About the Role
As Guest Experience Expert Supervisor, you'll be the first point of contact for both guests and the front office team during your shift. You'll support management in coaching and developing your colleagues, ensure smooth day-to-day operations at the front desk, and take ownership of delivering a consistently outstanding guest experience.
Aberdeen | £13.52 per hour
What You'll Do
Leadership and Team Support
1. Act as a role model and mentor for the front office team, working alongside colleagues to support their development
2. Coach, motivate, and encourage team members to perform at their best
3. Assist management in communicating goals, expectations, and deadlines clearly
4. Serve as the first point of contact for team concerns
Guest Experience
5. Welcome every guest warmly and personally, using their name whenever possible
6. Handle guest requests, concerns, and complaints with professionalism and care
7. Anticipate guest needs and resolve issues confidently at first point of contact
8. Follow up to ensure every guest leaves satisfied
Front Desk Operations
9. Process check-ins and check-outs accurately and efficiently
10. Manage reservations, room assignments, billing adjustments and payment processing
11. Run daily reports, complete cashier closing procedures, and maintain accurate logs
12. Ensure all Marriott Bonvoy information is captured correctly at every interaction
Cash Handling and Compliance
13. Count and secure the bank at the beginning and end of each shift
14. Process all payment types and complete adjustment vouchers accurately
15. Ensure all team members adhere to cash handling and accounting procedures
Safety and Standards
16. Uphold all Marriott brand standards for appearance, conduct, and service quality
17. Monitor team performance and address any gaps in standards promptly
18. Follow and enforce all safety, security, and emergency procedures
19. Stock take responsibilities every Sunday
What We're Looking For
20. At least one year of front office or guest services experience
21. Some supervisory or team leadership experience preferred
22. A warm, professional manner with a genuine passion for hospitality
23. Strong attention to detail, particularly around cash handling and reporting
24. Confidence working independently and making decisions under pressure
Why You'll Love Working With Us
At Residence Inn Aberdeen, our culture is our biggest perk. We recognise great work, celebrate success, and make sure you feel valued every day in our close-knit team.
Benefits and Wellbeing
25. BenefitHub Access: World's largest selection of retail discounts
26. Wisdom Wellbeing: 24/7 support for you and your family
Travel and Dining Perks
27. Marriott Associate Rates and discounts for friends and family
28. 20% off at Marriott F&B restaurants
If you are ready to step up, lead with warmth, and make a real difference to every guest's stay, we would love to hear from you.