Overview
Retail Customer Advisor (Wood Green) - 30 hours
Location: Wood Green, London, United Kingdom. Salary: £13.85 per hour + an on-target bonus of 25%, paid monthly based on store performance. Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's needs as they enter your store. Your dedication to customer service and knowledge of our products and services will help us achieve high standards while contributing to team sales targets.
Key Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
* Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.
* Performance: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for general mobile or network enquiries, ensuring prompt resolutions.
Qualifications
* Customer Focused: Strong passion for delivering exceptional customer service and understanding customer needs.
* Team Collaboration: Ability to work well within a team and contribute to a positive, high-performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
* Training: Full training provided; no prior knowledge of products required—ambition and willingness to learn are valued.
Be part of a business that invests in talent, with ongoing development opportunities to build skills and confidence.
Benefits
* A free staff handset + unlimited SIM card
* 4.5% employer pension contribution
* Life assurance
* Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
* Access to perks including Tastecard membership, Uber credits, and discounts through Perks at Work
* Opportunity to win awards
Need to Know
We are committed to inclusive recruitment and offer reasonable adjustments as part of the interview process. If you require adjustments, contact the recruiter or email jobs@three.co.uk for guidance. We use AI in various parts of the business to boost innovation and efficiency; during interviews, we value your authentic knowledge, personality, and abilities.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Telecommunications
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