Customer support engineer

Customer Support Engineer

Location: Edinburgh, UK (Hybrid: 2-3 days per week on-site)
Contract Type: Inside IR35
Day Rate: Market Rate

Role Overview

We are seeking an experienced Customer Support Engineer to join our team on a contract basis. This role provides the chance to work across multiple domains, build expertise in diverse technologies, and develop valuable cross-functional skills within a mission-critical GIS environment.
You will be responsible for delivering high-quality support and development across a range of GIS systems and technologies, primarily within the Smallworld Product Suite, with additional exposure to regulatory, third-party and customer-specific customisations.

Key Responsibilities

* Analyse, design, code, implement, and test GIS solutions
* Maintain documentation of the entire process and provide continuous updates to stakeholders
* Support project delivery across multiple domains and contribute to system enhancements
* Deliver high-quality GIS solutions and customer-specific customisations
* Work with regulatory and third-party product integrations

Essential Skills & Experience

1. 10-12 years of hands-on experience in GIS support and development roles
2. Proficiency in the latest versions of the