Customer Team Leader
Location: 1-5 Summerfield Road Cliftonville, Margate, CT9 3EZ
Pay: £14.48 per hour
Contract: 25 hrs per week + regular overtime, permanent contract, part‑time
Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either Friday after 6pm, any shift on Saturday, or Sunday. We’re happy to discuss your availability further at interview.
30% colleague member discount in store.
Apply easily from your mobile by completing our assessments – no CV needed!
You must be aged 18+ to authorise age‑related sales.
Overview
Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you’ll lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office, bakery or supporting online services and our home delivery drivers. Whatever the day brings, you’ll play a key role in making life easier for our customers.
Why this job matters
You’ll keep our shelves stocked and support sales, helping us offer more choice and exciting new services. You’ll be a familiar face in the community, knowing customers and helping us stay connected with local and national charities. You’ll also champion Co‑op membership, helping to drive growth of our unique business.
What you’ll do
* Own the day‑to‑day running of the store by leading the team on your shift.
* Motivate, coach, and support your team to deliver great service and efficient operations.
* Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
* Support store performance through merchandising, stock accuracy, and HR processes.
* Champion Co‑op through community engagement and membership growth.
What you’ll bring
* Passion for people and leadership.
* The ability to work flexibly and lead by example.
* Skills in retail, merchandising, or team management (experience not essential).
Why Co‑op
At Co‑op, we’re owned by our members. We put people and communities first and are powered by purpose. We want this to be a place where you can thrive, so you’ll receive:
* Full training and career development resources.
* 30% discount on Co‑op products in store.
* Flexible access to you pay as you earn it.
* Up to 10% pension contributions.
* 36 days of holiday (pro‑rata, including bank holidays).
* 24/7 access to GP appointments and colleague support programme.
* Market‑leading policies to help you through life’s big moments.
A place you’ll belong
We’re building diverse and inclusive teams that reflect our communities. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need adjustments during the recruitment process, we’ll support you.
Additional Information
As part of the application process, you’ll need to complete two online assessments. It will take 15–20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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