Want to be part of the UK’s No.1 voted Nail Salon?
Townhouse is the global leading luxury nail salon brand, reinventing the nail salon experience with luxury treatments in beautiful surroundings. Our salons have been featured on Made in Chelsea, in Vogue, Tatler, Glamour, Marie Claire, Sheerluxe and many more, with 40+ salons across the UK and Los Angeles. We are the most talked about nail brand leading in the revolution of the nail care space, not just for our clients, but for the hardworking team members who work in it!
Founded by Juanita Huber-Millet, we are committed to raising the standard of the salon experience. With a focus on immaculate, bespoke treatments and meticulous attention to detail, Townhouse promises an exceptional experience for both clients and team members alike.
This salon is operated by Goldex Beauty.
Goldex Beauty:
Goldex Group is a well-established and rapidly expanding business group with a strong portfolio of successful brands across hospitality, food & beverage, and retail. Our ventures include popular high-street names such as Goldex Fitness, Costa Coffee and Kaspa’s Desserts. We’re now bringing that same passion and expertise to the beauty industry. As part of the Goldex family, you’ll have the opportunity to grow within a supportive, ambitious team that champions excellence in everything we do.
Our fantastic benefits include:
* Annual Leave – 28 days of annual leave per year.
* Paid Volunteer Day - An opportunity to support a Goldex Foundation partner charity through a fully paid volunteer day, available annually.
* Employee Private Healthcare - Employee health coverage provided.
* Employee Assistance Programme - Free, confidential access to support for mental health, legal advice, financial guidance, and more.
* Employee Discount - Enjoy 25% off at: Townhouse, Costa Coffee, Kaspa’s Desserts, Gong Cha
* Goldex Fitness Gyms (Through the Goldex Staff Discount Card)
* Friends and Family Discount - Discounted services for two nominated friends or family members.
* Referral Bonuses - For every successful team member you refer to the business (paid on successful completion of their probationary period).
* Free drinks from Goldex Group Coffee Shops - As a day one benefit, you are entitled to a certain number of free small drinks whilst on shift.
* Birthday Pamper - During your birthday month, treat yourself and a friend to a free signature mani or pedi and a complimentary drink!
* Commission – Commission available for retail product sales at 10%.
About the Role:
As Salon Manager, alongside providing flawless nail treatments 50% of the time, you will play a crucial role in overseeing daily operations, enhancing customer experiences, fostering staff motivation, and maintaining operational excellence. This leadership position requires effective management and support of the team with a hands on approach, customer relations and salon operations while achieving key performance indicators (KPIs) aligned with company standards.
Role Responsibilities:
* Foster and manage a motivated, knowledgeable, and efficient team
* Creating staff rotas - making weekly corrections as necessary
* Management of annual leave, sickness and absence levels
* Conduct team education sessions on brand ethos and trading standards
* Evaluate team performance and identify talent for development
* Ensure flawless treatments and customer experiences
* Lead by example as a Townhouse Ambassador
* Address customer reviews and complaints promptly
* Oversee daily salon operations, maintaining cleanliness and safety standards
* Manage stock levels, ordering, and security
* Evaluate and develop team performance
* Implement a local salon marketing plan and track results
* Ensure compliance with regulations and licensing
Qualifications:
* NVQ Level 2 in Nail Services or equivalent
* Proven experience in salon management
* Strong leadership and team management skills
* Comprehensive understanding of HR procedures
* Demonstrated ability to drive high levels of customer satisfaction
* Knowledge of health and safety procedures in a salon environment
* Proficient in salon operations and compliance management
Equal Opportunities:
Goldex Beauty is proud to be an equal opportunity employer, embracing diversity without compromise. We celebrate all qualified applicants, irrespective of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status. Join us in defining sophistication in the world of nail artistry!
Apply Now and Be Part of Our Exceptional Team!
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