Overview
Castore Castleford, United Kingdom
Join to apply for the Deputy Manager role at Castore. Castore exists to make athletes better, with a focus on engineering and premium sportswear designed for performance and innovation.
Role context: As a Deputy Manager, you’ll inspire your team to deliver the Castore customer and brand vision, support the store in delivering service and sales, and ensure the customer is at the heart of everything we do. You will empower the team with the knowledge they need, while growing sales and developing a service-focused team that drives the business forward, with responsibility for front and back-of-house operations.
Responsibilities
* Guide and coach the team to inspire a “customer first always” approach.
* Ensure the floor team is set up operationally to deliver the best customer experience and maximise sales.
* Provide the right training to deliver service expectations and manage performance with regular in-the-moment feedback.
* React to a changing retail environment, driving service in the moment and responding to customer needs.
* Support operational processes to maximise service and sales delivery.
* Support stock flow, returns, and achieving “All Sizes Out” targets with the team.
* Maintain up-to-date policies, procedures, and documentation; support HR documentation to manage team issues.
* Oversee cash handling, delivery processes, and back-of-house administration.
* Ensure all Health & Safety policies are followed and escalate issues to Head Office as required.
Skills & Qualities
Key skills
* Experience in a supervisory or management role in a customer-facing environment (retail exposure beneficial).
* The ability to thrive in a sales-targeted environment.
Personal qualities
* Strong written and verbal communication skills.
* Initiative, problem-solving abilities, and proven leadership.
* Decision-making, interpersonal skills, adaptability, time management, conflict resolution, teamwork, mentorship, and passion for the brand.
What We Offer
* Competitive salary
* Opportunity to work with global sporting partners
* Chance to build a career with a fast-paced, high-growth brand
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Sporting Goods Manufacturing
#J-18808-Ljbffr