Job Description
Inside Sales Consultant – Welwyn Garden City
Engage directly with consumers interested in international removals and relocation services, leading them through the purchasing process, answering removals-related questions, and providing a consistent customer experience. Use your sales ability to achieve targets, develop great customer connections, and contribute to corporate success in the removals sector.
What You’ll Be Doing:
* Provide individualised removals options in response to incoming enquiries by phone, email, or chat.
* Determine the needs of the removals client and connect them with the relevant relocation or moving services.
* To secure business and close deals, follow up on removals quotes.
* Develop a relationship of trust with your clients to make their move more enjoyable.
* Reach or surpass key performance indicators (KPIs) and sales goals for both individuals and teams.
* Keep abreast of the removals industry developments, pricing, and relocation services.
* Utilise CRM systems to track customer interactions, sales progress, and follow-ups.
* Provide feedback to marketing and operations teams on removals customer preferences and service improvements.
* Attend regular sales meetings and report on personal performance.
* Address customer concerns professionally to ensure satisfaction and resolve issues.
* Ensure documentation and instructions are clear for seamless operational execution.
* Complete any additional tasks as required by management.
What We’re Looking For:
* Three years or more of sales experience, ideally in logistics, removals, or relocation services.
* Demonstrated ability to reach and surpass sales goals.
* Strong ability to develop relationships and interact with others.
* Meticulous, and outstanding time management skills.
* Strong analytical abilities to evaluate market trends and client needs.
* Proficiency with Word, PowerPoint, Excel, Outlook, and CRM applications.
* The skill for working both individually and collaboratively in a fast-paced setting.
Interested? Reach out to Alchemy Global Talent Solutions today!