RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.
RSR Justice are currently recruiting on behalf of Black Country Women’s Aid for a Therapeutic & Wellbeing Service Administrator to provide key administrative support and act as the first point of contact for the service.
This is a full time, permanent role, based in West Bromwich and offers a salary of £22,308.
Main Duties:
1. Responsible for taking calls and field as appropriate to the relevant service or staff member.
2. Responsible for delivering an effective system of first contact, care and support to clients who are victims/survivors of abuse; this includes gathering information regarding the client and their circumstances and assessing requirements for support.
3. Effectively communicate with clients over the phone in a manner and pace that is appropriate
4. Assisting with the administration of referrals within Therapeutic and Wellbeing Services, ensuring that information is inputted onto the case management system, maintaining tracking systems and confirming counselling sessions and consultation rooms are booked for the client and the counsellor.
5. Monitor and respond to referrals via email and telephone in a timely manner to ensure contact is maxi...