Reception Manager
The Reach at Piccadilly, Manchester – a Tribute Portfolio Hotel
£32,000 per annum | Full-Time, Permanent
AtThe Reach at Piccadilly, we do things with personality. We’re part of Marriott’s Tribute Portfolio — unique, independent, and proud to represent the very best of Manchester hospitality.
We’re also one of the city’s newest hotels — justeleven months old— and already making a name for ourselves, withexceptional guest feedback and a #7 ranking on TripAdvisorin Manchester. It’s an exciting time to join us as we build something brilliant.
Right now, we’re looking for aReception Managerwith confidence, warmth, and a natural flair for making people feel at home. This is a key leadership role — not just about managing a desk, but about inspiring a team, shaping the guest journey, and being a familiar face that guests and colleagues genuinely enjoy seeing.
The Role
You’ll be leading our reception operation day to day, withthree Guest Services Supervisors reporting into you. Together, you’ll create a smooth, welcoming experience from arrival to departure. You’ll also report directly toAdelina, our Head of Guest Experience, who’s passionate about service done right — and about developing leaders who want to make their mark.
What You’ll Be Doing
* Leading by example — setting the tone, pace, and personality for our front desk team.
* Coaching and supporting your supervisors to thrive in their roles.
* Creating a consistent and memorable welcome for every guest.
* Handling guest queries and feedback with warmth, empathy, and action.
* Collaborating across departments to make sure everything works in sync.
What We’re Looking For
* Abig personality— someone confident, outgoing, and genuinely guest-focused.
* Prior experience in a reception or front office leadership role.
* Strong leadership skills with a natural ability to motivate and guide a team.
* Calm, capable, and solution-focused — especially when things get busy.
* Familiar with hotel systems (like PMS) and confident with admin and reporting.
* A team player who isn’t afraid to roll up their sleeves.
What You’ll Get
* £32,000 salary and the chance to grow with Lighthouse Hotel Management.
* Discounted stays and F&B across our hotel portfolio.
* Holiday allowance and access to tailored training and development.
* A place in a team that’s fun, supportive, and full of personality.
* The opportunity to help shape a young, ambitious hotel with momentum.
Let’s Talk
If you’re looking for a role in a hotel that’s going places — with amazing guest feedback, a top-10 TripAdvisor ranking, and a chance to be part of its story from the start — we’d love to hear from you.
#J-18808-Ljbffr