We are seeking a proactive and technically capable IT Technician to support the day-to-day operation, administration, and maintenance of our IT infrastructure, systems, and business applications.
This is an exciting opportunity to join a growing business where technology plays a critical role in supporting operational excellence. Alongside ensuring the smooth running of our existing IT estate, the successful candidate will play an active role in one of the company's most significant strategic initiatives – the migration from our current ERP platform to a brand-new enterprise-wide ERP system.
This transformation project is expected to run for approximately 18 months to 2 years and represents a unique opportunity to gain hands-on experience in a major business systems implementation. Importantly, this is not a project-specific role; the successful candidate will continue to play a key part in the development, support, and future growth of the company's IT systems long after the ERP programme has been completed.
Key Responsibilities
* Provide first and second-line technical support across the business, diagnosing and resolving hardware, software, network, and user-related issues.
* Ensure the smooth day-to-day operation, administration, and maintenance of the company's IT infrastructure, telephony systems, and software applications.
* Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, mobile devices, and peripheral equipment.
* Perform routine hardware upgrades, repairs, and preventative maintenance to ensure optimal performance and reliability.
* Assist with the deployment and configuration of new hardware and software solutions.
* Maintain accurate records of IT assets, incidents, service requests, and resolutions.
* Support Microsoft 365 administration and end-user support activities.
* Work collaboratively with colleagues and external suppliers to identify opportunities for improving system performance, security, and efficiency.
* Assist the IT Systems Lead with ongoing IT projects and business improvement initiatives.
* Play a key role in supporting the company's ERP transformation programme, including system testing, data validation, user support, training activities, process documentation, and implementation support.
* Contribute to the successful delivery of the new ERP platform and help drive user adoption across the business.
* Support the ongoing development and enhancement of business systems and IT infrastructure following the ERP implementation.
Skills, Experience & Attributes
Essential
* Strong knowledge of computer hardware, operating systems, and peripheral devices.
* Experience supporting end users in a busy IT environment.
* Good understanding of Microsoft 365 applications and services.
* Strong troubleshooting and problem-solving skills.
* Excellent communication skills with the ability to support users at all levels of the business.
* Well-organised with strong attention to detail and the ability to manage multiple priorities.
* A proactive approach to learning new technologies and supporting business change.
Desirable
* Experience working within a varied IT Support, IT Technician, or Helpdesk role.
* Knowledge of Microsoft Access.
* Exposure to ERP systems or business software platforms.
* Experience supporting IT projects, system migrations, or software implementations.
* Basic programming or coding knowledge.
* Understanding of networking, cybersecurity, or cloud technologies.
What We Offer
* A permanent opportunity within a successful and growing Yorkshire business.
* The chance to play a key role in a major ERP transformation programme.
* Exposure to large-scale business systems implementation and organisational change.
* Opportunities for professional development, training, and career progression.
* A supportive, collaborative, and family-oriented working environment and the opportunity to shape and influence the future development of the company's IT systems and infrastructure.
Who are we
Everard is a premium garage equipment design and installation company based in Yorkshire. We combine product expertise with a dynamic approach to ensure that workshop facilities reflect the impeccable standards of the vehicles our clients maintain. The way we work is innovative and transformative, our people are passionate and knowledgeable, our culture is warm, friendly and family-driven, and with over 40 years' experience of our industry, our clients trust us to deliver everything we promise.
Hours & Benefits
40 hours per week, Monday to Friday 8-5. Free parking. Modern air conditioned offices. Free Nespresso coffee, fruit, chocolate, ice cream and Free Food Fridays.
Job Types: Full-time, Permanent
Benefits:
Casual dress
Pension
Free parking
On-site parking
Referral programme
Work Location: In person