Join to apply for the Major Incident Manager role at Littlefish
Join to apply for the Major Incident Manager role at Littlefish
Direct message the job poster from Littlefish
Hours: Core hours 07:00 – 19:00 (rota-based) + on-call coverage
Must Be eligible for SC (Must have lived in the UK for the past 5 years)
Willingness to undergo NPPV2 clearance
Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.
Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.
So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.
The role and what you’ll be getting up to on a day to day basis:
Littlefish is looking for a Major Incident Manager to join our Service Management Office
We’re looking for a Major Incident Manager to take charge of critical incidents across our organisation and client base. You’ll be the driving force behind the resolution of major incidents, ensuring minimal disruption and maximum communication.
Your main duties will include:
* Lead the end-to-end management of major incidents across all in-scope organisations.
* Drive efficiency and effectiveness in the major incident process.
* Produce and analyse SLA/KPI reports to improve service quality.
* Facilitate and lead technical and managerial conference calls during incidents.
* Provide clear, timely, and accurate client communications.
* Ensure seamless handover to Problem Management with actionable insights.
* Maintain and improve major incident processes and documentation.
* Act as an escalation point and deputy to the Major Incident Manager Lead.
* Participate in a rota covering core hours and on-call support outside of these times.
What are we looking for in the successful candidate?
* Strong communication and stakeholder management skills.
* Ability to remain calm, logical, and professional under pressure.
* Proven ability to prioritise, multitask, and take ownership.
* Comfortable leading senior stakeholders through high-impact incidents.
* ITIL Intermediate, SIAM Foundation, or Lean Six Sigma certifications.
* Experience in a Managed Services environment.
What can we offer you?
* Referral Bonus – Earn £1000 when you refer a friend to join us!
* Endless Learning – Get access to LinkedIn Learning with over 16,000 expert-led tutorials to help you grow your skills and reach your personal and professional goals.
* Healthcare Cash Plan – Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services.
* Casual Dress Policy – Come as you are.
* Company Pension Scheme – Plan for the future while living in the present.
* Social Events – From team outings to company-wide celebrations, we know how to have fun!
* 25 Days Annual Leave + Public Holidays – More time to relax and recharge.
* Purchase & Sale of Annual Leave – Need extra days off? We’ve got you covered.
Life at Littlefish:
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.
I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!
So, if you feel like you can make a tangible difference, apply today, and join us on this journey.
Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.
We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.
Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a option has a ‘prefer not to say’).
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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