Overview
Ricoh Europe is looking for an experienced IT Vendor Manager to join our IT Vendor & Cost Management team. Reporting directly to the Head of IT Vendor & Cost Management, this key role is responsible for optimising and managing relationships with Ricoh's key IT vendors. The IT Vendor Manager will ensure high-quality service delivery, support contract negotiations, and lead continuous improvement within Ricoh’s vendor ecosystem.
If you are passionate about vendor management, contract negotiation, and driving vendor performance improvement in a technology-driven environment, this role could be your next career move.
Responsibilities
* Vendor Relationship Management: Build and maintain strong relationships with key IT vendors (e.g., Microsoft, Oracle, IBM, Adobe, ServiceNow).
* Contract Negotiation And Management: Develop and implement a robust vendor contract management framework, ensuring all contracts are properly documented and managed; collaborate with the procurement department on contract negotiations; monitor existing vendor contracts for compliance and explore opportunities for renegotiation or amendments.
* Vendor Performance Management: Conduct regular vendor performance reviews, tracking KPIs and SLAs; implement strategies to drive continuous improvement and optimise vendor costs while maximising ROI; identify opportunities for vendor consolidation and service rationalisation.
* Vendor Innovation And Evaluation: Research emerging technologies and vendors to identify opportunities for innovation; stay informed on industry trends and best practices in vendor management; advocate for the adoption of new technologies and vendor solutions that enhance business agility and efficiency.
What you will bring / Qualifications
* Bachelor’s degree in information technology, Business Administration, or related field is desirable for this role.
* Extensive experience in IT Vendor Management or Procurement, particularly within a Digital Services company or fast-paced, technology-driven environment.
* Proven track record in building and maintaining relationships with vendors and internal stakeholders.
* Strong analytical, problem-solving, and negotiation skills, with a focus on data-driven decision-making.
* In-depth understanding of IT service delivery models such as cloud computing, SaaS, PaaS, and IaaS.
* Experience with contract management software (e.g., Ariba, Coupa) is a plus.
* Experience managing contracts related to cloud services, software licenses, and digital marketing platforms.
* Industry certifications (e.g., ITIL, Six Sigma) are a plus.
* Experience with Microsoft/Oracle/ServiceNow.
* Excellent communication, interpersonal, and negotiation skills.
* Strong attention to detail and ability to manage multiple priorities effectively.
* A proactive approach with the ability to work both independently and collaboratively within a cross-functional team.
* A strong understanding of IT procurement processes and best practices.
In Return For Your Commitment, You Can Expect
* A competitive salary package
* Industry leading benefits
Ricoh is an exceptional place to work with a strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation. This is an excellent opportunity to join a global company where you can capitalise on your experience.
Ready to make that change? Apply now for a confidential conversation with our Recruitment Team.
Equal Opportunities
We are an equal opportunities employer. At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation. That’s how we live the Ricoh Way. Ricoh has removed the disclosure of convictions box from their application process, offering equal opportunities to all. For all roles, we will judge each individual on their skills and ability before taking into account their history. In some roles, successful candidates may be required to undertake pre-employment vetting checks which include residency check, credit reference check, financial sanctions check, and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Recruitment Team.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
* Industries: IT Services and IT Consulting
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