Job title: Yardsman / Valeter
Department: Activate Accident Repair
Location: AAR Glasgow, Radial Point, Cardonald Business Park, Glasgow, G51 4GA
Hours: 45 hours a week (Mon-Fri)
Salary: We are proud to say, We are a Real Living Wage Employer
We're looking for a Yardsman / Valeter to be part of our success story.
**Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.
**Great career development opportunities – grow with us.
About the role:
The role entails ensuring the yard is kept clean and tidy and vehicles are parked appropriately with easy access. Dealing with customers in a professional manner, ensuring high standards of customer service. Responsible for moving vehicles around site, including parking and moving them to the correct bays for work to be completed. Washing and hoovering vehicles when required.
Key responsibilities:
* Responsible for car parks and positioning of vehicles on site, including moving vehicles around as required, ensuring the are positioned suitably in a valid space and moving vehicles into the workshop for technicians.
* Checking vehicles in when delivered, collected or recovered in.
* Responsible for handing over courtesy cars (if necessary) and complete relevant paperwork to the customer service advisor.
* Ensure courtesy cars are clean, tidy and have fuel in them
* Hand paperwork to Reception for them to upload and update systems accordingly
* Keep the yard organised, tidy, clean and safe at all times
* Report any accidents, incidents to your Bodyshop Manager without delay.
* Confirm any courtesy car damage or cleanliness issues with reception team
* Occasionally carry out collecting and delivery of customers vehicles as scheduled, completing all relevant paperwork detailing claim and non-related damaged and collecting excess payments, ensuring that the customer is treated in a professional and efficient manner.
* To drive vehicles in a safe, lawful manner taking into account the weather and traffic conditions, reporting all faults with vehicles driven.
* Ensuring all vehicles are washed and vacuumed using the approved materials and equipment in order to present to the customer.
* Notify customer and reception when a delay is imminent.
* Moving vehicles for total losses to be collected or dropped off and ensuring they are positioned correctly and safely.
Skills and experience:
* Full driving licence with the correct classification to carry out duties
* Exceptional communication and customer service skills
* Interpersonal and communication skills should be excellent standard
* Attention to detail
* The right attitude to get the job done
* Time management at each booking is essential
Benefits:
* 33 days holiday (including bank holidays)
* Personal health cash plan – claim back the cost of things like dentist and optical check ups
* Enhanced maternity / paternity / adoption / shared parental pay
* Life assurance: three times basic salary
* Free breakfasts and fruit
* Birthday surprise for everybody
What you can expect from us
At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed.
From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you.
A bit about us
Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 900 team members nationwide.
We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road accident at our contact centres in Halifax and Peterborough.
We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Want to know what it's like to work with us? Take a look at our values. They define who we are, and how we work with team members, customers and suppliers:
Purpose: Make someone's bad day better
Values:
* Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
* Strive for better – Be bold. Challenge the norm – make small improvements often.
* Win together – Be a team-player. Win together, learn together, respect each other.