We are seeking a proactive Housing Income Officer to manage resident accounts, reduce arrears and support customers to sustain their tenancies.
Position: Housing Income Officer
Salary: £34,381 London weighted or £30,386 regional
Location: London Stratford or Manchester Trafford with hybrid working
Hours: Full time, 35 hours per week
Contract: Fixed term up to 9 months
Closing Date: 11th May 2026
Interview Date: 18th May 2026
Start Date: 22nd June 2026
About the role
This is a fast paced, front line role where you will take ownership of a portfolio of resident accounts, working to reduce arrears and maximise income. You will be in regular contact with residents, negotiating repayment plans and making informed decisions to progress cases.
Key responsibilities include:
Managing a portfolio of accounts to reduce arrears and minimise bad debt
Negotiating and agreeing repayment plans in line with policies and pre court protocols
Supporting residents to maximise income through signposting to relevant services
Handling a high volume of inbound and outbound calls
Taking appropriate recovery action including issuing notices
Preparing cases for legal action and attending court where required
Working collaboratively with colleagues to deliver a consistent and effective service
About you
You will be confident working in a busy environment and able to handle sensitive conversations with professionalism and empathy.
You will have:
Experience in customer service within a fast paced and challenging setting
Strong communication, listening and negotiation skills
The ability to remain calm and resilient in difficult situations
Excellent organisational skills with the ability to prioritise workloads
Confidence in making sound decisions independently
Experience in arrears management, income collection or debt recovery is desirable
An understanding of welfare benefits and their impact on residents is desirable
About the organisation
The organisation is one of the UK s leading housing associations, providing high quality homes to over 250,000 people across London, the South East and North West. They are committed to delivering excellent services, supporting diverse communities and creating an inclusive working environment where people can thrive.
They offer a range of benefits including a competitive pension, generous annual leave, health cash plan, life assurance and employee wellbeing support. Diversity and inclusion are central to their culture and they are committed to creating a fair and accessible recruitment process for all.
Other roles you may have experience of could include: Income Officer, Rent Officer, Arrears Officer, Customer Account Officer, Housing Officer, Debt Recovery Officer, Tenancy Sustainment Officer
Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.