Mission
Achieve Sales Goals: Ensure the store meets or exceeds sales, KPIs, and profitability targets.
Customer Experience: Maintain high standards of customer service in line with PUMA's values.
Team Management: Participate in recruiting, avoid staff shortage, train, develop, and manage a high‑performing team and employees; hold team members accountable through productivity conversations, coaching, recognition, and performance actions; support the store manager in preparation for performance appraisal, and provide timely feedback to team members through daily observation of their performance.
Salesfloor Engagement: Spend 90% of time on the sales floor engaging with customers and coaching employees.
Store Operations: Supervise store performance and daily operations. Participate in new store openings/closings; travel may be required; attend store manager meetings and offsite training as required; process POS transactions accurately; ensure POS access rights are up‑to‑date and comply with Retail P&Ps; identify, interpret and diagnose performance based on controllable operational KPIs including CR, UPT, ATV; lead the team accordingly.
Payroll and Scheduling: Manage payroll and create schedules to ensure profitability and service quality.
Training Programs: Ensure completion and effectiveness of training programs.
Loss Prevention: Oversee loss prevention and operational compliance.
Inventory Management: Manage inventory, including physical counts and shrink goals.
Complaint & Safety: Comply with all policies and procedures, core competencies, and key accountabilities; maintain a safe and compliant working environment for all store associates and customers.
Qualifications & Competencies
* Self‑directed, analytical, high performance with deep customer focus.
* Persistent and adaptable, able to handle non‑traditional hours including weekend, evening, holiday and overtime.
* Strong communication skills, recruiting, training, and development of store staff.
* Experience - Minimum of 3 years in retail, with at least 1 year in a managerial or senior retail staff role.
Additional Requirements
The ability to constantly walk and move about; use of speaking, hearing, near and far acuity, depth perception, and field of vision.
EEO Statement
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is core to PUMA and we do not tolerate any form of harassment or discrimination.
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