Customer Service Operative/Maintenance Technician/Handyman – Yorkshire
Do you enjoy using your trade skills to make a real difference for homeowners? If so at Harron Homes we are looking for a skilled and proactive Customer Service Operative to join our team in our Yorkshire region. This is a fantastic opportunity for a multi-skilled tradesperson to deliver high-quality maintenance and remediation work in our customers’ homes, ensuring a professional, right-first-time service.
Role Purpose
As a Customer Service Operative, you’ll be responsible for completing planned and reactive maintenance in occupied properties, including carpentry, plaster patching, decorating, and other general multi-trade tasks. You’ll ensure all work is carried out safely, efficiently, and with the customer at the heart of everything you do.
Key Responsibilities
* Undertake agreed remediation and maintenance works to the highest standard.
* Provide a proactive, customer-focused service, maintaining excellent relationships with residents.
* Communicate effectively with customers regarding issues and updates.
* Collaborate with the Customer Service Team to report recurring issues and complete inspections.
* Source and manage materials efficiently to ensure work is completed on time.
* Maintain vehicles, tools, and stock to support reliable service delivery.
* Adhere to Harron Homes’ Health & Safety policies and site regulations.
* Work independently, take initiative, and contribute knowledge to the wider team.
Person Specification
Qualifications & Experience
* Qualified in a relevant trade or multi-trade, or equivalent experience.
* Proven experience in multi-trade maintenance, customer service, or housebuilding.
Skills & Knowledge
* Strong multi-trade experience and knowledge of building standards.
* Ability to rectify defects and problem-solve effectively.
* Excellent communication skills (written, verbal, technical).
* Competent in planning, time management, and diary organisation.
* Understanding of build and NHBC standards.
Personal Attributes
* Personable, dependable, and trustworthy.
* Clean and tidy worker with respect for customers’ homes.
* Team player with a passion for construction and knowledge-sharing.
* Proactive, motivated, and able to work independently.
We believe Harron Homes is a place for everyone, no matter where you come from, what you look like or how you identify.
Please note due to the volume of applicants, if you have not heard from us within 14 days, please accept this as confirmation that we will not be progressing with your application further on this occasion.