Job Description
National Highways is seeking a qualified and motivated individual to join our Operations Directorate as an Assistant Service Delivery Manager. This role will be based at our offices in the East Region and involve overseeing the delivery of maintenance and repair services across the region. You will ensure that all activities, whether routine or reactive, adhere to the necessary technical, quality and safety standards.
Responsibilities
* Proactively track and monitor service delivery performance on the assigned Route(s) or contract scope (e.g. DBFO, RTMC), identify performance trends, risks and issues, including the analysis of root causes for performance issues and develop remedial action plans.
* Maintain the cyclical maintenance work plans for the designated Route(s) and manage the delivery of planned works and associated costs.
* Manage any changes and the impact of significant unplanned and emergency works on plans.
* Analyse trends related to unplanned works on the assigned Route(s), and flag areas of concern and ideas for future improvements to the relevant Service Manager and Route Manager(s).
* Support local customer engagement and communication activities, working closely with Route Managers and Service Delivery colleagues to identify and address service delivery requests and/or concerns.
Qualifications
* Good understanding of relevant supply chain contracts.
* Recognised academic qualification in an Engineering discipline.
* Membership of an appropriate professional body (MICE or MIHE or MCIHT) – desirable.
* Strong planning and project delivery skills.
* Strong understanding of relevant technical asset policies and strategies.
Benefits
* Basic salary, with potential for a performance related bonus.
* Contributory pension scheme with employer contribution of up to 10%.
* Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays).
* Flexible hours and hybrid working options.
* Life assurance of 4 times annual salary.
* Health and wellbeing support, including an Employee Assistance Programme, occupational health service and flu vaccines.
* A cycle‑to‑work scheme for the purchase of a bicycle and equipment for healthy, low‑carbon travel.
* Significant investment in career development, through learning and development, talent management, coaching, mentoring and on‑job experience.
* Family friendly benefits such as enhanced maternity leave, paternity leave, shared parental leave, adoption leave and paid special leave for caring responsibilities.
* Money‑friendly discounts platform with access to over 3000 discounts for groceries, eating out, leisure and holidays.
* Community friendly paid leave to volunteer (3 days basic per year).
EEO Statement
We are committed to creating a diverse environment and welcome applicants from all backgrounds.
Pre‑employment Checks
* Right to work check.
* 3‑year employment history references.
* DBS criminal record check.
* Social media and adverse journalism check.
* Driving licence check (if applicable).
* Fit to work questionnaire (for all), followed by a medical check (if applicable).
* Qualifications and/or professional membership check (if applicable).
We reserve the right to close before the advertisement expires.
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