Job Description IT Training & Process Support Analyst Overview We are seeking a personable, friendly, and outgoing Training & Process Support Analyst to join our IT team. This is a people-facing role, ideal for someone who enjoys helping others, building confidence in technology and internal processes, and supporting positive change across the business Benefits A competitive salary Flexible and hybrid working - circa 3 days in the office 2 from home A clear progression framework with individual career and development plans Wellbeing support A great social scene A range of benefits including pension, life cover, enhanced maternity and paternity pay, health cash plan, staff discounts, competitive holidays (and a day off for your birthday!) and a cycle to work scheme Responsibilities Deliver tailored training sessions on IT systems, applications, and internal processes, both one-to-one and in group settings. Develop and maintain clear, user-friendly documentation and guides for our professional teams and support staff. Support departments with process-related queries, offering guidance and troubleshooting where process gaps or inefficiencies are identified. Work with Heads of Department to understand team workflows and support adoption of best practice. Provide light-touch second-line support where queries relate to how systems or processes should be used, rather than purely technical faults. Play an active role in IT and business project rollouts — coordinating training schedules, helping to manage change, and supporting user adoption. Support onboarding of new joiners with introductory training on core systems and processes Monitor system and process usage to proactively identify training needs or areas for improvement. Collaborate with the wider IT and Compliance teams to ensure policies and procedures are consistently applied and obtaining feedback from team members across the business regarding IT systems and internal processes Hands on IT support, helping people with internal systems and resolving queries as they arise Develop ‘super users’ across the firm Qualifications E xperience delivering training and/or onboarding in a professional services environment Strong understanding of business processes and a methodical approach to identifying gaps, inefficiencies or non-compliance with procedures. Comfortable supporting users with questions related to “how to use” systems and processes — not just the technical aspects. Excellent interpersonal skills — friendly, approachable, and confident engaging with users at all levels of the business Experience supporting change initiatives or technology rollouts is desirable. Good organisational skills, with the ability to manage multiple priorities and adapt to the needs of different departments. Familiarity with software (e.g. case management, document management, time recording) is beneficial but not essential. Excellent verbal and written communication skills, with the ability to simplify technical concepts easily A good level of competence of MS Office is essential Driving license and own vehicle as you will be travelling to all office locations in North Yorkshire We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database. Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request. Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments. At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data. http://www.charterhouserecruitment.co.uk/privacy-notice/ INDCH