Service Advisor
1. Closes: 15/09/2025
Are you a customer-focused professional with a passion for delivering exceptional service? Do you thrive in a fast-paced, team-oriented environment? If so, we want you to be part of our successful main dealership in Pontypridd!
As a Service Advisor, you’ll be the first point of contact for our customers, providing a friendly and professional experience from start to finish. You’ll play a key role in ensuring a smooth, efficient, and enjoyable customer journey, supporting the Service Manager and working closely with our aftersales team.
What You’ll Be Doing:
🚗 Customer Care – Creating a welcoming atmosphere and ensuring every customer has a positive experience
📞 Customer Communication – Keeping customers updated on their vehicle’s status and explaining technical details in a clear, friendly way
🤝 Building Relationships – Developing strong rapport with customers to encourage repeat business
⚙️ Problem-Solving – Handling customer queries and resolving complaints efficiently and professionally
📋 Business Retention – Managing customer accounts and ensuring they receive outstanding service every time
What We’re Looking For:
✅ A positive attitude with a passion for customer service
✅ Strong communication skills – both written and verbal
✅ The ability to work independently and as part of a team
✅ Exceptional organization and punctuality
✅ Confidence in handling challenging situations with professionalism
✅ Experience in a customer-facing role is essential
✅ A valid driver’s license is required
What’s in It for You?
✨ A fantastic opportunity to work with a successful main dealership
✨ A supportive and professional team environment
✨ The chance to develop and grow your career in the automotive industry
If you’re ready to take on this exciting challenge and be part of a high-performing team, we’d love to hear from you! Apply now with your CV.