Overview
We are seeking one part time 18.5 hours per week Operations Co-ordinator position to enhance the quality and effectiveness of the Council's Bereavement Services.
Responsibilities
* You will be experienced in working within a busy office environment as part of a team
* To be able to communicate fully with, and maintain good customer relationships, with staff, Members, community representatives and external customers
* Support and supervise the Bereavement Services support staff (5 full time posts)
* Dealing with requests and complaints, taking action to resolve complaints and liaising with families and funeral directors
* Developing and implementing procedures to ensure continuous improvement
* Ensuring all paperwork related to burials and cremations are received and authorised before the funeral takes place
Essential requirements
* NVQ level 3 or 4 Business administration or equivalent
* Current full driving licence with a maximum of 6 penalty points
* IOSH managing safety
* Understanding of Bereavement Services and co-ordinating front line administrative staff
* Understanding of all the relevant legislation relevant to the field of work
* Knowledge and understanding of Councils financial management policies and procedures
What can I expect?
* There is one part time post of 18.5 hours per week.
* Support and ongoing training.
* Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard)
* The Local Government Pension Scheme (LGPS)
* Great range of benefits including discounted membership to our excellent leisure facilities with free 12 weeks exercise program with a dedicated personal trainer, discounts for a range of retail, entertainment, health and leisure providers, cycle to work scheme and many more.
For further enquiries please contact Rachel Greenwood, Bereavement Operations Manager on 01924 307446 or for further information and guidance, or to apply online please visit: wakefield.gov.uk
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