Overview
We have an exciting opportunity for a Lead Store Partner to join a 65 year old family business specialising in fabrics & interiors for the home. Founded in 1957 and based in Devizes, Wiltshire, we provide fabrics, interiors and made to measure curtains, blinds and accessories. Our Devizes store is a unique space with hundreds of rolls of fabrics, made to measure consulting and homewares on display. Our purpose is to be a traditional specialist retail store that helps customers find quality household fabrics and homewares in a warm and inclusive environment.
About The Role
The Lead Store Partner will establish themselves as a semi-autonomous figure in running the day-to-day operations of the Devizes store. The role is pivotal in shaping the store’s culture and passion for fabrics and interiors, overseeing all aspects of retail operations. You should be likable and engaging with customers and eager to develop knowledge of fabrics and interiors to provide a memorable, traditional retail sales experience. We are looking for someone who thrives in a retail sales environment, is keen to learn, and can help develop our retail environment, business processes, company values and take on more responsibility as ready.
What we are looking for
* Be a lead within our retail store and learn to run operations on a daily basis
* Passionate about fabrics and interiors for the home
* Integrity in working with customers in a personal retail environment
* Keen interest in home interiors, with appreciation of heritage brands and retail
* Able to work in spaces
* Willingness to learn and develop alongside us during this time of renewal of our 65 year old business
* Brilliant salesperson who is great with customers and can provide a high level of customer service consistently
* An eye for design, style and curation of retail displays with interest to curate and refresh retail space for seasonal sales or new product introductions
* Able to learn and use our in-store POS systems, Shopify website, custom CRM, XERO and other daily tools to manage stock, sales and customer information
* Ability to assist with marketing activities and activations, such as email marketing and social media (Instagram/ Facebook) is a bonus
* An eye for business and sales targets of the store, with ability to discuss these with key stakeholders
* Be able to cut fabric by the meter
* Be able to assist customers through their made-to-measure journey for curtains and blinds, utilising our in-house quoting tools and CRM system
* Fulfilling online sample and physical orders alongside other staff members
* Open and close our store as required - End of Day Operations
* Willingness to work on Saturdays
* Not afraid to fail, not afraid to grow and develop
What you might be like
* You will have a story or serendipity that brought you to work with fabrics and interiors in this heritage store focused on building offline as well as online
* You are a people person, genuine, respectful and outgoing with customers and colleagues
* Proactive in engaging with business goals and show a strong interest to help suggest improvements, ways of working and make everyday better for customers and team
* Understand the business of retail and home interiors
* Previous experience managing or running a retail store or small team
* Experience with discussing business goals with management
* Computer literate — able to work with POS till systems, Email Marketing, Shopify, Xero, Microsoft Office and/or Apple iOS
* Willing to learn new software/systems as required
* Previous experience quoting or understanding the process of making made-to-measure curtains or blinds
* Important: The successful candidate must, by the start of their employment, have permission to work in the UK
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Retail Furniture and Home Furnishings
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