Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential.
We have an exciting opportunity for a Senior IBM Power Systems Support Engineer to join our team in the UK!
5-hour working week with flexible working options, giving you that much needed work/life balance
~25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays
~ Remote working anywhere in the UK!
~ Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available
~ Employee Referral Scheme
~ Flexible benefits package that aims to offer something for everyone
~ 24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme
~ To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects
~ Company Pension Scheme, plus life assurance, and access to our free Digital GP App via Aviva
~ Private medical cover from 12 months
~ Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme
The Power Systems Support Team within the Operations Tower comprises of 5 highly experienced team members managing medium sized customers with complex environments. The team provides third level operational and project support specialising in IBM AIX and IBMi systems.
The primary requirement of role is to provide IBM AIX & IBMi operational and project support within a managed services to key customers across in the UK. There will be an expectation to assist with design and delivery, systems administration, and operational tasks, participate in projects, create, and maintain quality documentation, contribute to teamwork and improvements, all based on industry best practices. L3 support for any BAU task (incidents/service requests/changes) ensuring SLAs are met.
Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards
Ensuring ITIL / Agile procedures are followed, e.g., Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes.
Internal and external projects support
Ability to work on several customers with different implementations of supported technologies.
Attend customer sites or data centres to complete project and maintenance work if required.
Participation in the teams out of hours on-call support rota and be able to work overtime when required.
LPAR configuration.
~ Exposure to High Availability Software – Management of Mimix/ICluster Software.
~ Administration and implementation experience from 7.CL coding capability.
~ VIOS Server skills SEA and NPIV understanding.
Experience of supporting global IT infrastructures in a technical role
Understanding of ITIL / Agile Service Management fundamentals, including change control processes and the impact of technical changes on a production environment.
Knowledge of IT process tools such as Service-Now would be beneficial.
As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage.
The Talent Acquisition team will be available on 0141 814 1055 or alternatively, email into weallmakeuk@getronics.We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.