Time Appointments are working on behalf of a market-leading engineering business, who are looking to recruit a Field Service Engineer to join their growing team. This is a hands-on, customer-facing role where you'll play a vital part in keeping critical machinery up and running through on-site fault diagnosis, repairs, and hydraulic component replacement. Not only will you be responsible for delivering high-quality repairs, but you'll also help strengthen the company's local presence, building trusted relationships with customers and supporting projects. This is a fantastic opportunity for someone who thrives in a fast-paced, practical role and takes pride in delivering exceptional service.
Responsibilities
* Deliver fast, high-quality on-site repairs and replacements, ensuring minimal downtime for customers.
* Accurately log jobs, parts, and updates using the Simpro app.
* Maintain professional standards at all times, with a clean, well-equipped van and excellent customer service.
* Support business growth by building relationships with local customers, distributing catalogues/leaflets, and ensuring the company is front of mind.
* Work towards agreed KPIs including job numbers, average job value, and customer satisfaction.
* Ensure health & safety is prioritised at all times, completing Risk Assessments and following site rules.
* Manage van stock efficiently, keeping it fully equipped and compliant with stock checks.
* Provide feedback to support process improvements, audits, and quality management systems.
The Successful Candidate Will Have
* A strong basic education with good English and Maths skills.
* Ideally 2+ years' experience in hydraulic hose repair, though broader mechanical/engineering backgrounds will also be considered.
* Confidence using IT systems, mobile apps, and digital tools.
* A full, clean UK driving licence.
Skills & Attributes
* Self-motivated, able to work independently with a positive team attitude.
* Strong communicator, professional with both colleagues and customers.
* Mechanically minded with a hands-on approach to problem-solving.
* Safety-focused, with a commitment to quality and compliance.
* Customer-driven, passionate about delivering excellent service and building lasting relationships.
* Commercially aware, understanding the importance of efficiency and business growth.
What’s on Offer?
* Competitive salary package
* Company van and equipment
* Ongoing training and development
* The opportunity to play a key role in a supportive, growing team
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