Job Title: Housing Advisor
Location: Portadown Office
Duration: Ongoing temporary contract to cover sickness absence. Discussed further at interview/informal discussion stage
Hours: Full-time, Monday to Friday, 9am - 5pm (37 hours per week)
Hourly Rate: £16.90
On behalf of our client, Apple Recruitment Services are recruiting for a Housing Advisor. This role focuses on providing housing advice and support to individuals facing complex needs or difficult circumstances, with an emphasis on homelessness prevention and tenancy sustainment.
Essential Criteria:
* Level 5 qualification (BTEC Higher Cert/Diploma or equivalent) in Housing or a related discipline, plus relevant experience in a customer support environment
OR
* equivalent professional experience with proven skills.
* Experience delivering excellent customer service and working collaboratively with partners.
Key Responsibilities:
* Conduct interviews and visits to assess customer housing needs and circumstances.
* Site appointment visits (use of your own vehicle, mileage paid)
* Undertake housing investigations and make decisions in line with statutory duties under the Housing Order (NI) 1988.
* Arrange emergency accommodation and manage caseloads to reduce homelessness and temporary accommodation needs.
* Actively manage cases to find appropriate housing solutions in public and private sectors.
* Provide advice on tenancy sustainment, housing rights, welfare benefits, and income maximisation.
* Liaise with internal teams and external agencies to support vulnerable customers and ensure tenancy readiness.
* Follow safeguarding procedures and participate in multi-agency case conferences as required.
* Deliver high standards of customer service and maintain accurate case records.
* Support team efforts and represent the Housing Team as needed.
* Comply with all relevant policies including equality, health and safety, and data protection.
If you wish to apply or would like more information, please email your CV in Microsoft word format to Julie at
Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.
Please note only applicants that match this criteria can be considered for the role.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.