Join to apply for the Duty Manager role at dnata
1 week ago Be among the first 25 applicants
Join to apply for the Duty Manager role at dnata
Are you a natural leader with a passion for operational excellence and team development? dnata is looking for a dedicated and experienced Ramp Duty Manager to join our dynamic team at Gatwick Airport. In this key role, you will take ownership of the dispatch, ramp, and belt departments, ensuring the smooth and efficient delivery of ground handling services. You'll be instrumental in executing operational plans that meet and exceed service level agreements, while consistently delivering on customer expectations. As a champion of dnata's Vision, Mission, and Values, you'll inspire your team to uphold the highest standards of safety, service, and professionalism in every shift
Key Responsibilities
* Ensure a safe working environment by actively managing Health & Safety standards across all ramp operations.
* Deliver operational performance in line with agreed Service Level Agreements (SLAs) and customer expectations.
* Collaborate effectively with the wider management team across all departments to ensure seamless service delivery.
* Prepare and present accurate, factual reports for customers and key stakeholders as required.
* Lead and manage all aspects of staff performance, including attendance, sickness, annual leave, and payroll matters.
* Address daily staffing issues, including disciplinary actions, training needs, performance assessments, coaching, and motivation.
* Operate within budgetary constraints while maintaining high service standards.
* Provide the team with clear direction and expectations through regular communication and operational updates.
* Maintain a strong focus on customer service and operational excellence at all times.
* Uphold a disciplined, professional, and motivated workforce.
* Build and maintain strong working relationships with customers and third-party suppliers.
* Ensure full compliance with all CAA and airport authority regulations and procedures.
* Monitor and update Capita anomalies in a timely and accurate manner.
* Represent the department in internal and external meetings, including GAL conference calls.
* Conduct regular performance reviews and one-to-one sessions with team members.
* Provide cover for fellow Duty Managers during periods of annual leave or absence.
* Undertake any additional duties as required by management, appropriate to the role.
* Actively promote and embody dnata's Vision, Mission, and Values in all aspects of the role.
Qualifications And Experience
* Proven experience in a supervisory or managerial role within airport ground operations, preferably in ramp or dispatch services.
* Strong understanding of aviation safety standards, airport regulations, and CAA compliance requirements.
* Demonstrated ability to lead, motivate, and develop high-performing teams in a fast-paced, operational environment.
* Excellent communication and interpersonal skills, with the ability to liaise confidently with internal teams, customers, and third-party stakeholders.
* Sound decision-making and problem-solving abilities, especially under pressure or in time-critical situations.
* Proficient in using operational systems and reporting tools; experience with Capita is an advantage.
* Financial awareness with the ability to manage resources effectively within budgetary constraints.
* Flexible and adaptable, with a willingness to work shifts, weekends, and cover for other Duty Managers as required.
* A commitment to upholding dnata's Vision, Mission, and Values in all aspects of the role
If you're ready to take the next step in your aviation career and thrive in a role where leadership, precision, and service excellence are key, we'd love to hear from you. At dnata, we're proud to foster a culture of collaboration, growth, and integrity—where every team member plays a vital role in delivering exceptional service. Join us at Gatwick and be part of a global organisation that's shaping the future of ground handlin
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Airlines and Aviation
Referrals increase your chances of interviewing at dnata by 2x
Sign in to set job alerts for “Duty Manager” roles.
London, England, United Kingdom 1 day ago
Gatwick, England, United Kingdom 1 week ago
Brighton, England, United Kingdom 2 hours ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 18 hours ago
Duty Manager - Full Time - Pool In The Park, Woking
Woking, England, United Kingdom 1 week ago
Horsham, England, United Kingdom 1 week ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 week ago
Billingshurst, England, United Kingdom 2 weeks ago
Staines-Upon-Thames, England, United Kingdom 2 months ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 3 days ago
Kingston Upon Thames, England, United Kingdom 1 month ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 6 days ago
Horsham, England, United Kingdom 2 weeks ago
Greater London, England, United Kingdom 53 minutes ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 5 days ago
Guest Experience Supervisor (Duty Manager) - London Marriott Hotel Kensington
London, England, United Kingdom 1 week ago
Billingshurst, England, United Kingdom 1 day ago
London, England, United Kingdom 1 week ago
Assistant Manager- Breitling - Watches of Switzerland group
London, England, United Kingdom 4 days ago
Franchise Hotel - Guest Relations Manager
London, England, United Kingdom 1 week ago
TOTTENHAM COURT ROAD - ASSISTANT MANAGER
London, England, United Kingdom 4 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr