Resident liaison officer

Resident Liaison Officer

JW-RLO-7_1776247532 Posted: 15/04/2026

Resident Liaison Officer

Location: Rochdale
Contract: Temporary initially 6 weeks, with a view to extend
Hours: Monday-Friday, 8:00am-4:30pm
Rate: £13 - £14.50 per hour dependent on experience

The Role

An exciting opportunity has arisen for an experienced Resident Liaison Officer to support projects across the Rochdale area. This role is initially offered on a 6 - 8 week temporary basis, with the possibility of extension.

You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally.

The role will require travel; candidates must have access to their own vehicle.

Key Responsibilities

As a Customer Liaison Officer, your duties will include:

1. Leading resident and community engagement activities and building strong local relationships

2. Communicating clearly with residents about upcoming works, timelines, and expectations

3. Acting as the main point of contact for resident enquiries, concerns, and feedback

4. Coordinating access arrangements to support project delivery

5. Resolving access or resident-related issues promptly, escalating where appropriate

6. Maintaining accurate records of communications, access agreements, and issue resolution

Essential Requirements

7. Previous experience in a face-to-face customer service role

8. Ability to handle sensitive situations with professionalism and empathy

9. Strong communication, resilience, and negotiation skills

10. Proficient in Microsoft Office

11. Full UK driving licence and access to a vehicle

Desirable Experience

12. Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role

13. Experience working within the social housing sector