We're looking for a motivated and customer-focused Customer Sales Supervisor (Ticket Office Supervisor) to join our team at Bristol Temple Meads—one of GWR's flagship stations. You'll also support the wider Bristol Suburban area, including the staffed office at Yatton Station.
In this hands-on leadership role, you'll work alongside two other supervisors to lead, coach, and support the Customer Sales team. You'll ensure customers receive accurate ticketing advice and a great travel experience across the network.
Key responsibilities?
* Leading the sales team to deliver high-quality customer service
* Managing ticket office operations, self-service machines, and admin tasks
* Handling ticket refunds, cash reconciliation, and using retail/rostering systems
* Maintaining compliance with all accountancy and documentation processes
What you'll need?
* Supervisory and cash handling experience
* Strong communication and IT skills (including GWR retail systems)
* Attention to detail and a proactive, can-do attitude
⏰ Working Pattern:
This role includes shift work (earliest start 06:00, latest finish 21:45), covering weekends and bank holidays. The ticket office operates 7 days a week and as part of the CSS team, Sunday working is part of the roster and is structured as 1 in 3.
What to Expect?
* After submitting your application you'll complete an online assessment (recommended on a laptop/computer).
* Shortlisted candidates will be invited for a competency-based interview tentatively scheduled week commencing 16 February 2026
* Full training will be provided, including a 3-week training programme in Swindon.
🚄 About GWR?
At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales, and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel.
We believe rail is more than just transport – it's a relaxing, efficient, and enjoyable experience. That's why we're looking for people who will help us revalue rail and make every journey special.
Perks & Benefits?
* Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
* Lifestyle: Costco membership, bike scheme, retail discounts.
* Financial: Pension, share-saving schemes, payroll giving.
* Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.
Our Commitment to Inclusion:
We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.
We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
🔗 Exceptional Individuals – Neurodiversity
🔗 Health Assured – Neurodiversity
GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher!!