Join to apply for the Customer Consultant role at Skipton Building Society.
Hours
This role is a permanent contract working 36 hours per week to support branch operating hours.
Salary
£25,500 per annum + £1 area allowance per annum.
Closing Date
Fri, 28 Nov 2025.
What will you be doing as a Customer Consultant?
* Be the First Point of Contact: Warmly welcome customers, both in‑branch and over the phone, making a lasting impression and ensuring their first interaction is a positive one.
* Engage and Understand: Ask insightful questions to uncover and understand customers’ needs, ensuring tailored solutions that truly make a difference.
* Listen and Tailor Solutions: Listen carefully to each customer’s unique circumstances and offer personalised solutions that meet their needs, ensuring the best outcomes for both the customer and our society.
* Proactive Outreach: Reach out proactively over the phone to identify customers’ needs and discuss how we can support them.
* Maintain Accurate Records: Use internal systems to keep customer records up‑to‑date and accurate, with a special focus on identifying and supporting vulnerable customers.
* Adhere to Policies: Understand and follow our policies, standards and controls, receiving comprehensive training and coaching to support you in your role.
What do we need from you?
* You will have previous experience of interacting with customers. We’re happy to ‘think outside the box’ and welcome applicants who have experience in a bank or building society.
Your experience working with customers may be in person or over the phone; Skipton’s customers are increasingly looking for flexible ways to engage, so experience in a contact centre environment may be particularly valuable.
Your background may be in retail, food & beverage, guest services or even the health/care sector. Whatever your background, if you can demonstrate a passion for delivering exceptional service and going above and beyond we’re happy to consider you.
* The ability to work well alongside others, with a ‘one‑team’ mindset.
* The ability to react fast when the day gets busy and handle a wide variety of customers with excellent time management.
* The desire and ability to grow, adapt and change while accommodating business needs and priorities.
What Is In It For You?
The role is a permanent contract working 36 hours per week to support branch operating hours.
Salary for this role is £25,500.
We have a range of other benefits available to you including:
* Annual discretionary bonus scheme
* 25 days standard annual leave plus bank holidays, rising 1 day per year of service up to a maximum of 30 days after 5 years.
* Holiday trading scheme allowing you to buy and sell additional annual leave days.
* Generous employer‑matched pension contributions – up to 10% per annum.
* Access to a benefits portal which includes an Employee Assistance Programme and an online employee discount platform (retailers, entertainment, dining and travel).
* Three paid volunteering days for you to use each year for charity initiatives.
* Colleague mortgage and savings accounts, and a host of colleague discount schemes.
* A commitment to training and development.
* Private medical insurance for all our colleagues.
* Salary sacrifice scheme for hybrid/electric cars.
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