JOB DESCRIPTION LINCOLNSHIRE, IL JOB TITLE: CART ATTENDANT DEPARTMENT: GOLF REPORTS TO: DIRECTOR OF GOLF ISSUE DATE: MARCH 1, 2024 PURPOSE AND PERFORMANCE GOALS Perform the highest level of customer service to Crane’s Landing customers. Treat guests & fellow associates with respect and friendliness at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following (other duties may be assigned): Customer Service: • Address and report any safety issues immediately. • Acknowledge and greet customers with a smile and in a friendly manner • Be sensitive to the customer's need and make eye contact • Be familiar with problem solving alternatives and reporting procedures General Range Duties: • Address and report any safety issues immediately. • Set up range before customers arrive at the course. • Fill range machine or bags/baskets with balls and make sure you have sufficient amount for customers • Make sure range balls are not damaged and have been properly cleaned. • Check range ball supply to assure there are enough to fulfill demand. • Do not allow empty range bags/baskets to accumulate on the range teeing area. Check area periodically. General Cart Operations: • Stocking amenities on cart (pencils, scorecards, tees, etc.) • Organizing carts in staging area. • Clean staging area and cart barn. • Wash carts daily. • Fueling carts when necessary & maintaining gas log or plug in and turn on chargers. • Cart turnover during day - remove trash, restock amenities and clean as necessary. • Following cart rotation and sequencing rules when opening and closing. • Insure carts counted and secured at closing Miscellaneous Duties: • Maintenance/cleanliness of parking lot/outside clubhouse. • Empty all trash cans in work area, in clubhouse and in parking lot. • Change/fill water in coolers on course. • When closing, all range bags/baskets must be retrieved from teeing area and practice area. • Check-out, check-in of rental clubs and cleaning. • Organizing and staging pull-carts • Be available to contribute to team as needed. Other contributions to the Team as necessary. SUPERVISORY RESPONSIBILITIES – not applicable EDUCATION AND/OR EXPERIENCE Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience LANGUAGE SKILLS May be required: to read and comprehend simple instructions, short correspondence, and memos; to write simple correspondence; to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization. MATHEMATICAL SKILLS May be required: to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. REASONING ABILITY May be called upon: to apply common sense understanding to carry out simple one- and two-step instructions; to deal with standardized situations with only occasional or no variables. CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver’s License. PHYSICAL DEMANDS Frequently stands, walks, uses hands to finger, feel or handle, talks or hear. Occasionally sits, climbs, balances, stoops, kneels, crawls or crouches. Regularly lifts up to 25 pounds and occasionally lifts up to 50 pounds. HOURS Due to the business demands of the hospitality industry, and the fact that the Resort provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on business demands, hours may be reduced at any time. - Associates are held accountable for all duties of job - Acknowledgement: I have read and understand all of the above. I have reviewed the duties for which I am responsible, and understand this job description reflects management’s assignment of essential functions; and nothing herein restricts management/company rights to assign or reassign duties and responsibilities to this job at any time. This job description excludes marginal functions, incidental duties and special projects which I may be required to perform when assigned. I understand that this document does not create an employment contract and that I am employed by RFMBG Lincolnshire, LLC (Marriott Lincolnshire) on an "at-will" basis.