Contract Operations Manager Ready for your next career move? Looking to join a fast-growing, purpose-driven organisation where your leadership and client management skills can shine? Due to continued growth, we have an exciting opportunity for a Contract Operations Manager to join our team. This role is perfect for someone who thrives on delivering outstanding customer service and operational excellence, and who’s ready to take on a high-impact leadership position. At NSL, part of Marston Holdings Ltd, we’re more than just the "parking people." Our expert teams support public and private sector clients across the UK with a broad range of business services — from parking and street management to tailored compliance solutions. Our work helps make communities safer, fairer, and more accessible. You’ve probably seen us around — we’re the friendly faces on your high street helping keep your neighbourhood running smoothly. The Role As a Contract Operations Manager, you will lead the operational delivery of key services to one of our prestigious clients. You'll manage service performance, ensure SLAs and KPIs are exceeded, and be a trusted partner in the ongoing development of our client relationship. You’ll oversee a team of around 100 colleagues, so strong leadership, excellent communication, and sound commercial acumen are essential. What’s in it for you? Car allowance of £3,995 25 days annual leave bank holidays Pension scheme Staff benefits tailored to your lifestyle – from retail and travel discounts to wellbeing support Enhanced maternity and paternity packages A chance to work with a supportive, ambitious team and make a real difference What we’re looking for: Exceptional people management skills – able to inspire and lead to drive performance Proven experience managing P&L accounts Ability to meet and exceed contractual KPIs through effective operational leadership Experience handling recruitment, performance management, and HR matters Confident managing client relationships and internal stakeholders Project management capability and a solutions-focused mindset Excellent verbal and written communication skills Proficiency in Microsoft Office (Word, Excel, Outlook) Full UK driving licence (desirable) Previous experience in the parking industry is not required – just a willingness to learn the basics before your interview. Why us? Joining us means becoming part of a team that values integrity, diversity, and results. We are proud to be an equal opportunity employer, committed to building an inclusive environment where every employee feels empowered to thrive. Interested? Apply online today and one of our recruitment team will be in touch. All new starters will be subject to a DBS check. INDHP