Senior Claims Handler – Professional Lines
Join IQUW as a Senior Claims Handler - Professional Lines. Responsible for the day-to-day management of claims and providing support across multiple business lines within the Professional Lines Division.
About Us
IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast.
Overview
Our group thrives on four core values: Empowerment, Collaboration, Drive, and Inclusivity. We encourage initiative, value each member’s contributions, foster teamwork for innovative solutions, stay motivated to achieve our goals and ensure everyone feels respected and valued.
The Role
IQUW’s Professional Lines Division underwrites directors’ and officers’ liability insurance for public companies and various coverages for private and public financial institutions, including professional indemnity, D&O, and crime. The Senior Claims Handler will manage assigned claims, provide support to the Specialty Division (Cyber, Crisis Management, Political Risk, Terrorism and War), and deliver a high standard of service within a designated authority, in accordance with internal guidelines, market practices and relevant legal requirements.
Key Responsibilities
* Adjust, assess and manage assigned claims within a defined authority, including the identification and triage of claims’ potential severity; ensure coverage is accurately reviewed and reserving is correctly set and maintained throughout the claim’s life cycle.
* Handle claims proactively with an organised approach to diary management, in accordance with IQUW’s Claims Management Guidelines, Lloyd’s standards and all regulatory and statutory requirements.
* Define file strategies and negotiate settlements in accordance with policy terms and conditions.
* Manage large and/or complex claims with attention to escalating correctly and referring appropriately where support or guidance is needed.
* Report on large losses expediently, both internally and to defined external stakeholders, including auditors and reinsurers.
* Support and collaborate closely with Professional Lines Underwriters, attend regular team meetings, provide claims-related information, assist with policy wordings and endorsements, and attend pre‑inception/renewal/claims review meetings as required.
* Provide assistance to and collaborate with pricing and reserving actuaries, the management information team, outwards reinsurance team, finance and other internal stakeholders.
* Travel domestically or internationally as required.
* Assist with reviews of vendor panels, claims audits and service‑provider audits, and legal and/or claims studies.
* Support the Head of Claims by contributing to claims strategies and infrastructure to meet IQUW’s growth plans.
* Engage in mentoring and coaching of more junior team members, including referral support.
* Work effectively with peers in shared functions within IQUW to provide seamless delivery of the company’s objectives.
Essential Qualifications, Skills and Experience
* Relevant experience in commercial/specialty insurance within the Lloyd’s and/or London Market.
* Experience with or understanding of reinsurance.
* Extensive track record of managing lawyers, loss adjusters and other significant third‑party service providers in relevant markets.
* Knowledge of key processes within the Lloyd’s Market, including Lloyd’s Lead Claims Arrangements and their impact on IQUW’s position.
* Experience in large loss management.
* Awareness of regulatory requirements around claims management in the London insurance/reinsurance market, including delegated authorities.
* Deep knowledge of the UK and US legal systems, with experience in US and Australian claims handling preferred.
* Experience in market meetings with insurers/reinsurers and service providers, and confidence in client and broker engagement.
* Established peer network with brokers, insurers and service providers; ability to develop and maintain internal and external relationships.
Benefits
* Competitive benchmarked salary aligned with industry standards.
* Generous holiday allowance: 25 days each year.
* Discretionary bonus scheme for exceptional performance.
* Employee Assistance Programme to support personal and professional challenges.
* Annual holiday buy: option to purchase up to three additional days.
* Salary sacrifice benefits for tax‑efficient access to additional benefits.
* Annual benefits reviews to ensure optimal offerings.
* Professional development support for your qualifications.
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Finance and Sales
Industries
* Insurance
#J-18808-Ljbffr