Hireful High Wycombe, England, United Kingdom
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hireful High Wycombe, England, United Kingdom
2 days ago Be among the first 25 applicants
Join to apply for the IT Support Consultant - 3rd Line role at hireful
Are you an experienced 2nd or 3rd line technical support engineer, looking to advance your career by joining a large & rapidly growing MSP with multiple UK locations?
Reporting directly to the Service Desk Manager, this role suits an experienced 2nd line engineer aiming to grow into a 3rd line role, or an experienced 3rd line support professional.
This role offers varied support work, mentoring opportunities for 1st/2nd line staff, and flexible hybrid working (office and home). It’s an excellent opportunity for career growth.
Salary: £35K - £40K + Benefits
Location: Buckinghamshire, with good commutes from Reading, Oxford, Aylesbury, High Wycombe, Maidenhead, Slough. Hybrid work involves 2 days in the office and 3 from home, with occasional client site visits. Candidates must drive and own a car.
Responsibilities:
* Manage 2nd & 3rd line technical support, ensuring excellent customer service
* Mentor and support 1st/2nd line team members
* Lead and contribute to projects from start to finish
* Support internal networks as needed
* Provide internal staff training
Skills & Abilities:
* Windows Server, Active Directory, Microsoft OS
* Virtualisation (HyperV)
* Cloud Technologies (Office365/Azure)
* Experience installing servers and networks
* Proactive decision-making in ICT emergencies
* Excellent customer service and communication skills
* Ability to work independently, plan, and organise effectively
Join a growing UK ICT support team with promising career paths. Apply now or contact us for a confidential discussion.
Seniority Level
* Mid-Senior level
Employment Type
* Full-time
Job Function
* Information Technology
Industries
* Software Development
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