Triage & Early Interventions Officer
We have an exciting opportunity to join the team in North Wales working 37.5 hours per week. Conversing in Welsh is desirable.
About the Role
This role is based in the Victim Help Centre, St Asaph, North Wales and works in liaison with local police and other agencies. You will contact victims by telephone to conduct comprehensive needs assessments and commission services. You will refer victims to partner agencies, manage immediate service needs, contribute to risk assessment processes, and record all contact securely.
Responsibilities
* Contact victims by telephone to undertake a comprehensive needs assessment.
* Commission a range of services to support identified needs.
* Refer victims to partner agencies and contact approved suppliers to deliver services.
* Direct referrals to appropriate colleagues to allocate Victim Support workers for further support.
* Identify and manage victims’ immediate service needs.
* Contribute towards risk assessment processes and follow agreed safe contact processes.
* Record all contact securely.
Qualifications & Experience
* Level 4 Welsh Language skills and ability to communicate fluently in Welsh is desirable.
* Experience working in a client‑facing role within a support environment.
* Strong organisational and record‑keeping skills.
* Resilience, adaptability and a focus on customer service and care.
Benefits
* Competitive rewards & benefits package.
* Flexible working options including hybrid working.
* 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays.
* Extra day off for your birthday & options to buy or sell annual leave.
* Pension with 5% employer contribution.
* Enhanced sick pay, maternity & paternity payments.
* Discounts on high street, retail, holiday, gym, entertainment & leisure.
* Access to financial wellbeing hub & salary deducted finance.
* Employee assistance programme & wellbeing support.
* Access to EDI networks and colleague cafes.
* Cycle to work scheme & season ticket loans.
* Ongoing training & support with career development opportunities.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We are committed to safeguarding, diversity, and creating an inclusive workplace.
How to Apply
To apply, follow the link to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
Legal & Equality
We reserve the right to close this vacancy early. We are a Disability Confident Employer and offer a Guaranteed Interview Scheme for disabled candidates.
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