## Customer Account Portfolio ManagerLondon, United Kingdom## **Who we are**VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture## **About this Role**We are seeking a collaborative and strategic individual to manage a significant customer portfolio, driving end‐to‐end ownership from opportunity development through to service delivery. The role focuses on customer engagement, revenue growth and profitability, supported by deep insight into customer priorities and an ability to orchestrate cross‐functional teams for long-term value creation.* Build trusted, long-lasting relationships with senior customer stakeholders by understanding their business priorities and strategic objectives.* Shape customer value propositions, co-developing solutions that address business challenges while differentiating VOIS in the market.* Manage a strategic view of the portfolio’s commercial performance, including revenue, growth, and profitability across multiple contracts and business units.* Support the Customer Account Lead in delivering the wider account strategy and expanding the book of business.* Bring together teams across service lines to ensure cohesive, high‐quality delivery that meets and exceeds customer expectations.* Drive customer growth and sales excellence by originating new opportunities, responding to competitive RFPs, and developing innovative commercial constructs.* Create compelling strategic narratives and winning strategies aligned with customer needs, expectations, and market trends.## **Who you are*** Experienced in sustaining trusted relationships with C‐Suite or senior industry decision-makers.* Skilled in managing diverse portfolios and growing engagements within complex customer environments.* Able to unite cross-functional teams to deliver value and customer success.* Equipped with strong leadership capabilities, with the ability to inspire and guide teams.* Experienced in consulting (advantageous but not essential).* Opportunity to lead a high‐impact customer portfolio with meaningful exposure to senior stakeholders.* A dynamic environment where you can influence strategic decisions and drive measurable business growth.* The chance to collaborate with diverse, multi‐disciplinary teams across global service lines.* A role that enhances your commercial acumen and deepens customer partnership capabilities.## **What skills you will learn*** Advanced portfolio leadership and strategic account management.* Commercial decision‐making, including P&L ownership and growth management.* Cross-functional team orchestration and enterprise collaboration.* Customer‐centric solution shaping and value-based selling.* Navigating complex stakeholder landscapes to drive long-term success.Top skillsAnalysisAgile MethodologiesTechnologyPsychologyMicroservices ArchitectureGCSEFinanceExternal Trends and InsightsEnglish LiteratureEditing
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