AXA Operations Coordinator
At Healthcare Business Solutions, we offer and provide numerous healthcare-based solutions to a variety of clientele. Whether it be patients, clinicians, or corporate businesses, we are always innovative. As an AXA Operations Coordinator, you will play a crucial role in supporting the smooth and efficient delivery of healthcare services for AXA patients. You will act as a key point of contact for operational escalations, ensuring timely and effective resolution of issues related to diagnostic appointments and patient complaints. EDUCATION, QUALIFICATION AND TRAINING
~ Very high degree of ‘attention to detail’ – meticulous in data capture and admin
Flexible approach to daily duties
EDUCATION, QUALIFICATION AND TRAINING
~ Good Excel skills
Good IT skills including Microsoft Office
Acts on own initiative with the appropriate level of supervision
Complaint Resolution & Coordination: Support the resolution of patient complaints, coordinating with relevant internal teams and external partners to ensure timely investigation, communication, and satisfactory outcomes.
Following HBSUK Policies, Procedures, Pathways and Protocols, and if required, contributing to continuous development of such.
Supporting Operations Managers to ensure effective running of operational processes.
Your direct line manager will be the Operations Manager.
We are committed to building a diverse team of HBSUK who are smart, nice, and get things done where everyone at HBSUK is empowered to bring their authentic self to their work. We are all responsible for stewarding a high-performance culture in which all HBSUK employee's belong and thrive.