Senior Functional Consultant – D365 Customer Engagement (CE)
£70,000 – £100,000 + Benefits
UK-Wide | Hybrid | 3 Days Onsite (Nearest Office)
We’re supporting a globally recognised consulting organisation who are in a period of significant expansion across their Dynamics 365 Customer Engagement practice.
They are looking for a Senior Functional Consultant to play a key role in leading CE workstreams across enterprise-scale programmes, working with well-known clients across a mix of industries.
This is not just configuration and delivery. It’s a chance to shape solution design, influence strategy, guide customers through transformation, and mentor internal teams as the practice continues to grow.
What You'll Be Doing:
* Leading functional workstreams from discovery through to deployment
* Working closely with client stakeholders, Microsoft, and near/offshore delivery teams
* Producing and presenting solution options (HLD / LLD)
* Providing functional leadership across analysis, design, testing, data migration & cutover
* Coaching and mentoring consultants within the CE practice
* Supporting on bids, demos, proposals, and wider go-to-market initiatives
What They're Looking For:
* Strong experience delivering Dynamics 365 CE solutions in a consulting or partner environment
* Hands-on design and configuration experience across Sales, Customer Service, Customer Insights or CCaaS
* Confident leading customer workshops and explanation of solution options
* Experience guiding workstreams and working with cross-functional teams
* Comfortable engaging with C-suite and senior business stakeholders
* Power Platform understanding (Power Apps / Power Automate) is beneficial
Why This Could Be a Strong Move:
* Opportunity to influence and grow a CE practice, not just deliver
* Strong learning and development pathways, with support for certifications
* Exposure to major enterprise transformation programmes
* Real progression into Practice Leadership / Head of / Director track over time
Package:
* £70,000 – £100,000 depending on experience
* Excellent benefits & bonus scheme
* Hybrid working – 3 days onsite per week (closest office)